Question: I assume you had chaining turned on for a reason. Are you giving something up that you wanted or is something else going on?
William Rentfrow Principal Consultant, StrataCom Inc. [email protected] O 715-592-5185 C 715-410-8056 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Frank Caruso Sent: Tuesday, July 28, 2009 12:18 AM To: [email protected] Subject: RESOLVED: Authentication Issue Turning off chaining fixed our issue. It now fails if the user is not in the User form. Thank you. On Mon, Jul 27, 2009 at 6:02 PM, LJ Longwing<[email protected]> wrote: > I believe what you want is > > Allow Guest Users - Unchecked > Cross Reference Blank Passwords - Checked Authenticate Unregistered > Users - Unchecked > > This will tell the system (the last one) that if they aren't in the > user form, they would be guest and you don't want them in the system > (the first one). If they have a user account, and the password is > blank, use AREA to authenticate. > > This is the configuration we are using and it works well...we don't > have Chaining turned on, we are using 'old school' of ARS-AREA. > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Frank Caruso > Sent: Monday, July 27, 2009 5:01 AM > To: [email protected] > Subject: Authentication Issue > > ARS 7.1p5 on Windows > > Using Windows domain to validate users with a blank password. Have > Authentication Chaining Mode setup as ARS-OS-AREA and to not Allow > Guest Users. > > Authentication is working as expected except for users who are on the > domain but DO NOT have a Remedy user record. They are authenticated > and then allowed to access Remedy as a guest user - we have told the > system to not allow guest users. I've tried different combinations of > authentication settings but cannot get ARS to reject the users who do > not have a Remedy account. This confuses many users as they appear to > be allowed to access Remedy but then do not see any links on the Home page. > > Is it possible to configure ARS so that domain authenticated users are > not allowed access if they do not have a Remedy user record? > > Thank you. > > Frank > > ______________________________________________________________________ > ______ > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum > Sponsor:[email protected] ARSlist: "Where the Answers Are" > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
