Not sure why it was turned on. It was that way way when I started. The system needs to do domain authentication if there is no password. By turning off chaining we are forcing users to have a Remedy User account.
Now that I have turned off chaining it is working as needed. On Tue, Jul 28, 2009 at 2:56 PM, William Rentfrow<[email protected]> wrote: > Question: I assume you had chaining turned on for a reason. Are you giving > something up that you wanted or is something else going on? > > > William Rentfrow > Principal Consultant, StrataCom Inc. > [email protected] > O 715-592-5185 > C 715-410-8056 > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Frank Caruso > Sent: Tuesday, July 28, 2009 12:18 AM > To: [email protected] > Subject: RESOLVED: Authentication Issue > > Turning off chaining fixed our issue. It now fails if the user is not in the > User form. > > Thank you. > > > On Mon, Jul 27, 2009 at 6:02 PM, LJ Longwing<[email protected]> wrote: >> I believe what you want is >> >> Allow Guest Users - Unchecked >> Cross Reference Blank Passwords - Checked Authenticate Unregistered >> Users - Unchecked >> >> This will tell the system (the last one) that if they aren't in the >> user form, they would be guest and you don't want them in the system >> (the first one). If they have a user account, and the password is >> blank, use AREA to authenticate. >> >> This is the configuration we are using and it works well...we don't >> have Chaining turned on, we are using 'old school' of ARS-AREA. >> >> -----Original Message----- >> From: Action Request System discussion list(ARSList) >> [mailto:[email protected]] On Behalf Of Frank Caruso >> Sent: Monday, July 27, 2009 5:01 AM >> To: [email protected] >> Subject: Authentication Issue >> >> ARS 7.1p5 on Windows >> >> Using Windows domain to validate users with a blank password. Have >> Authentication Chaining Mode setup as ARS-OS-AREA and to not Allow >> Guest Users. >> >> Authentication is working as expected except for users who are on the >> domain but DO NOT have a Remedy user record. They are authenticated >> and then allowed to access Remedy as a guest user - we have told the >> system to not allow guest users. I've tried different combinations of >> authentication settings but cannot get ARS to reject the users who do >> not have a Remedy account. This confuses many users as they appear to >> be allowed to access Remedy but then do not see any links on the Home page. >> >> Is it possible to configure ARS so that domain authenticated users are >> not allowed access if they do not have a Remedy user record? >> >> Thank you. >> >> Frank >> >> ______________________________________________________________________ >> ______ >> ___ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum >> Sponsor:[email protected] ARSlist: "Where the Answers Are" >> >> ______________________________________________________________________ >> _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" >> > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum > Sponsor:[email protected] ARSlist: "Where the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
