It's probably a "Run Process" that mimics the button being pushed. Those are pretty common all through out the application. You'll see it with the field ID of the button in question in the workflow logs - so just log it and search for that button field ID.
William Rentfrow Principal Consultant, StrataCom Inc. [email protected] O 715-592-5185 C 715-410-8056 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Phillips, Richard I CTR USA Sent: Wednesday, July 29, 2009 6:34 PM To: [email protected] Subject: ITSM 7.1, Incident form, dialogs, and hidden menu bar menus ITSM 7.1 I'm familiar with Users selecting a value from a menu bar menu on a regular form, and having an A/L fire. How does an A/L fire when the menu bar menu is hidden, and the form is a dialog? Here's my scenario: When a user selects an Incident template to create an INC, the following A/L fires: HPD:INC:SelectTemplate_110_SetDescription It executes on Button/Menu Item 'z3Btn Select Template'. 'z3Btn Select Template' is not a button, but appears to be a menu bar item. It's associated with HPD:Helpdesk dialog views only (but dialog windows have no menu bars). Additionally, 'z3Btn Select Template' is 'not in any view'. The only HPD:Helpdesk form views with menu bar menus have them hidden, but enabled. How does this A/L get fired? Thanks, Rick ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
