Kali, perhaps you have turned on "Log per Thread". The files are then named xxx.log-<threadid>. HTH Kind Regards Conny
________________________________ Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag von Kali Obsum Gesendet: Dienstag, 11. August 2009 04:17 An: arslist@ARSLIST.ORG Betreff: Server-side Log Files empty ** Hi, We have an external application that connects to remedy through the Remedy APIs. We would like to trace what happens (what workflows are triggered etc) so we turned on the logging in the server by going to File->Server Information->Logs and checking the API, Filter, User logs, then asking them to perform a process in the external application. However, when I went to the server, the log files are created but no activity was recorded. Content of Log file: <FLTR> <TID: 0000000009> <RPC ID: 0033482866> <Queue: Admin > <Client-RPC: 390600 > <USER: xxx > /* Tue Aug 11 2009 11:34:39.4448 */Filter Trace Log -- OFF <USER> <TID: 0000000009> <RPC ID: 0033482866> <Queue: Admin > <Client-RPC: 390600 > <USER: xxx > /* Tue Aug 11 2009 11:34:39.4448 */User Trace Log -- OFF <API > <TID: 0000000009> <RPC ID: 0033482866> <Queue: Admin > <Client-RPC: 390600 > <USER: xxx> /* Tue Aug 11 2009 11:34:39.4449 */API Trace Log -- OFF <END OF LOG FILE> Is there something else I need to configure in order to record the activity in the server? Thanks! Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
