May be a trivial question, but with the logs on for a slightly longer period of time, is activity from normal processes in Remedy getting logged?
Leonard Neely From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kali Obsum Sent: Tuesday, August 11, 2009 5:49 PM To: arslist@ARSLIST.ORG Subject: Re: Server-side Log Files empty ** Hi, Yup..actually when I turned on the logging, I checked three: API, User, and Filter. Regards, Kali _____ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Tuesday, 11 August 2009 9:36 PM To: arslist@ARSLIST.ORG Subject: Re: Server-side Log Files empty ** Ok...if I'm not mistaken that is Croom Consulting's ASP API. I was used it ages ago, and don't really remember much about it...ok...here is some info http://www.croomconsulting.com/products.asp Looks like it uses the 5.1 API...but appears to no longer be offered by them. The fact that it's API based means that it 'should' kick off filters when doing the updates, but it might not...the fact that you had the logs on, had them press the button, then turned the logs off, and nothing shows up in the log means Croom may be doing something different. Can you have the people using this API point to a 'less used' server so you can also turn on something like User logging to see if the user they are using logs on, etc? _____ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kali Obsum Sent: Tuesday, August 11, 2009 1:40 AM To: arslist@ARSLIST.ORG Subject: Re: Server-side Log Files empty ** Hi, Yes, I think the records are successfully getting updated. I asked them what api they are using and they said it's ars42i, that there is an Update function they call but everything behind that call is hidden as it's built into the API itself. Regards, Kali _____ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Tuesday, 11 August 2009 10:51 AM To: arslist@ARSLIST.ORG Subject: Re: Server-side Log Files empty ** Then if they are successfully updating the records, you should see an SE+ and SE- (SetEntry) in the API portion of the log, and you should see the filters that are firing on update. Are the records successfully getting updated by their API program?....oh...and what API are they using? _____ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kali Obsum Sent: Monday, August 10, 2009 8:46 PM To: arslist@ARSLIST.ORG Subject: Re: Server-side Log Files empty ** They are updating the records. After they press the button on their side, I then turn off the logs as to not to record other activities that are happening that are being done by other processes. Regards, Kali _____ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Tuesday, 11 August 2009 10:22 AM To: arslist@ARSLIST.ORG Subject: Re: Server-side Log Files empty ** Depends on what type of activity you are trying to track. If they perform a GetListEntry, that would show up under API, if they update a record, that would cause the filters to fire, what are they doing that you want to track? _____ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kali Obsum Sent: Monday, August 10, 2009 8:17 PM To: arslist@ARSLIST.ORG Subject: Server-side Log Files empty ** Hi, We have an external application that connects to remedy through the Remedy APIs. We would like to trace what happens (what workflows are triggered etc) so we turned on the logging in the server by going to File->Server Information->Logs and checking the API, Filter, User logs, then asking them to perform a process in the external application. However, when I went to the server, the log files are created but no activity was recorded. Content of Log file: <FLTR> <TID: 0000000009> <RPC ID: 0033482866> <Queue: Admin > <Client-RPC: 390600 > <USER: xxx > /* Tue Aug 11 2009 11:34:39.4448 */Filter Trace Log -- OFF <USER> <TID: 0000000009> <RPC ID: 0033482866> <Queue: Admin > <Client-RPC: 390600 > <USER: xxx > /* Tue Aug 11 2009 11:34:39.4448 */User Trace Log -- OFF <API > <TID: 0000000009> <RPC ID: 0033482866> <Queue: Admin > <Client-RPC: 390600 > <USER: xxx> /* Tue Aug 11 2009 11:34:39.4449 */API Trace Log -- OFF <END OF LOG FILE> Is there something else I need to configure in order to record the activity in the server? Thanks! 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