Raj, First of all it would be nice to know what web server you are using. If you are using IIS, then http://<mid-tier-server-name>/arsys would be enough..
If you are using any other server other than IIS, the default port is not 80 which is assumed by the http protocol. For eg, it is 8080 for Tomcat, 8090 for Websphere so in those two cases your URL would turn out to be http://<mid-tier-server-name>:8080/arsys or http://<mid-tier-server-name>:8090/arsys respectively if the default ports were used for these web servers. If this is not your case (which I do not think it would be as you can see the login page if you are attempting your logon), check the AR Mid-Tier Application Password. Make sure that it is the same as that what is configured in the ar.conf / ar.cfg file via the AR Server Configuration. Lastly, if you are using that default admin user to login, then I thought you should know that the user names and passwords in Remedy are case sensitive irrespective to whether the database is case sensitive or not.. So it will not be DEMO but Demo unless you have modified the login name in the User form to be DEMO instead of Demo.. Cheers Joe ________________________________ From: Raj <[email protected]> To: [email protected] Sent: Wednesday, August 12, 2009 7:44:16 PM Subject: Mid Tier Authentication Error ARERR 9388 Hello All, After the fresh installation of mid tier, I added http://mid tier server name/arsys in default webpath under advanced tab in server information form through user tool and also added ar system server name under all the options available in mid tier configuration tool ie. Ar system Server , Preference Server, Data Visualization Server and Homepage Server. Still getting an AUTHENTICATION ERROR ARERR 9388 when i am trying to login through DEMO. Please advise. Thanks, Raj _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
