It sounds like your email engine service may not know what server and/or port to connect to. Take a look at the EmailDaemon.properties file under your e-mail engine's installation directory and validate the value of the following line:
com.bmc.arsys.emaildaemon.servers=<server_name> com.bmc.arsys.emaildaemon.chqpvuw2203.TCP=<server_port> If you configured your server to use the port mapper, you may be able to not include the second line, or set it to 0 (zero). Lyle -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Raj Sent: Wednesday, August 19, 2009 5:57 PM To: arslist@ARSLIST.ORG Subject: Remedy Email Engine Configuration. Hello all, After following the documents to configure remedy email outbox, and testing it , I got the following error in the email error log. -------------------------------------------------------------------------------------------------------------------------------------------------------------- ERROR (90): Cannot establish a network connection to the AR System server; ONC/RPC program not registered DORRMKI0.dor.revenue.colorado.gov at com.bmc.arsys.api.ProxyJRpcBase.a(Unknown Source) at com.bmc.arsys.api.ProxyJRpcBase.getRpcClient(Unknown Source) at com.bmc.arsys.api.ProxyJRpc.<init>(Unknown Source) at com.bmc.arsys.api.ProxyManager.createProxy(Unknown Source) at com.bmc.arsys.api.DefaultProxyManager.getProxy(Unknown Source) at com.bmc.arsys.api.ARServerUser.verifyUser(Unknown Source) at com.bmc.arsys.emaildaemon.EmailUtil.createARServerUser (EmailUtil.java:475) at com.bmc.arsys.emaildaemon.LoggingModule.setUserInfo (LoggingModule.java:753) at com.bmc.arsys.emaildaemon.EmailDaemon.startLoggingModule (EmailDaemon.java:122) at com.bmc.arsys.emaildaemon.EmailDaemon.<init>(EmailDaemon.java:93) at com.bmc.arsys.emaildaemon.EmailDaemon.newInstance(EmailDaemon.java: 158) at com.bmc.arsys.emaildaemon.EmailDaemon.startMonitor (EmailDaemon.java:877) at com.bmc.arsys.emaildaemon.EmailDaemon.executeComandLine (EmailDaemon.java:595) at com.bmc.arsys.emaildaemon.EmailDaemon.main(EmailDaemon.java:316) ERROR (90): Cannot establish a network connection to the AR System server; ONC/RPC program not registered DORRMKI0.dor.revenue.colorado.gov at com.bmc.arsys.api.ProxyJRpcBase.a(Unknown Source) at com.bmc.arsys.api.ProxyJRpcBase.getRpcClient(Unknown Source) at com.bmc.arsys.api.ProxyJRpc.<init>(Unknown Source) at com.bmc.arsys.api.ProxyManager.createProxy(Unknown Source) at com.bmc.arsys.api.DefaultProxyManager.getProxy(Unknown Source) at com.bmc.arsys.api.ARServerUser.verifyUser(Unknown Source) at com.bmc.arsys.emaildaemon.EmailUtil.createARServerUser (EmailUtil.java:475) at com.bmc.arsys.emaildaemon.EmailDaemon.setUserInfo(EmailDaemon.java: 922) at com.bmc.arsys.emaildaemon.EmailDaemon.executeComandLine (EmailDaemon.java:606) at com.bmc.arsys.emaildaemon.EmailDaemon.main(EmailDaemon.java:316) Exception in thread "Email Daemon" java.lang.NullPointerException at com.bmc.arsys.emaildaemon.LoggingModule.doWork(LoggingModule.java: 98) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:293) at java.lang.Thread.run(Unknown Source) ------------------------------------------------------------------------------------------------------------------------------------------------------------------ Could anybody tell, what is the cause of this problem ? Please note: I have only configured Remedy Outbox and we are using SMTP for that. I followed the documents accurately but don't know where I am doing wrong ? Please advise. Thanks, Raj _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
