Did you check to make sure you have the correct Application Service Password in
the e-mail engine as in the ARSystems Server Information Connection Settings?
(See page 42 of Administering BMC Remedy Email Engine manual). I made a
typographical error in mine and generated similar errors.
*************************************
Lee Marsh
Remedy Administrator
BAE Systems Office Automation Systems Team
Antitrust Division, U.S. Department of Justice
Email: [email protected]
*************************************
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]]
Sent: Thursday, August 20, 2009 11:03 AM
To: [email protected]
Subject: Re: Remedy Email Engine Configuration.
** com.bmc.arsys.emaildaemon.servers=<server_name>
server name is the email engine server name or arsystem server name ?
On Wed, Aug 19, 2009 at 6:10 PM, Lyle Taylor < [email protected]> wrote:
It sounds like your email engine service may not know what server and/or port
to connect to. Take a look at the EmailDaemon.properties file under your
e-mail engine's installation directory and validate the value of the following
line:
com.bmc.arsys.emaildaemon.servers=<server_name>
com.bmc.arsys.emaildaemon.chqpvuw2203.TCP=<server_port>
If you configured your server to use the port mapper, you may be able to not
include the second line, or set it to 0 (zero).
Lyle
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:
[email protected]] On Behalf Of Raj
Sent: Wednesday, August 19, 2009 5:57 PM
To: [email protected]
Subject: Remedy Email Engine Configuration.
Hello all,
After following the documents to configure remedy email outbox, and
testing it , I got the following error in the email error log.
--------------------------------------------------------------------------------------------------------------------------------------------------------------
ERROR (90): Cannot establish a network connection to the AR System
server; ONC/RPC program not registered
DORRMKI0.dor.revenue.colorado.gov <http://dorrmki0.dor.revenue.colorado.gov/>
at com.bmc.arsys.api.ProxyJRpcBase.a(Unknown Source)
at com.bmc.arsys.api.ProxyJRpcBase.getRpcClient(Unknown Source)
at com.bmc.arsys.api.ProxyJRpc.<init>(Unknown Source)
at com.bmc.arsys.api.ProxyManager.createProxy(Unknown Source)
at com.bmc.arsys.api.DefaultProxyManager.getProxy(Unknown Source)
at com.bmc.arsys.api.ARServerUser.verifyUser(Unknown Source)
at com.bmc.arsys.emaildaemon.EmailUtil.createARServerUser
(EmailUtil.java:475)
at com.bmc.arsys.emaildaemon.LoggingModule.setUserInfo
(LoggingModule.java:753)
at com.bmc.arsys.emaildaemon.EmailDaemon.startLoggingModule
(EmailDaemon.java:122)
at com.bmc.arsys.emaildaemon.EmailDaemon.<init>(EmailDaemon.java:93)
at com.bmc.arsys.emaildaemon.EmailDaemon.newInstance(EmailDaemon.java:
158)
at com.bmc.arsys.emaildaemon.EmailDaemon.startMonitor
(EmailDaemon.java:877)
at com.bmc.arsys.emaildaemon.EmailDaemon.executeComandLine
(EmailDaemon.java:595)
at com.bmc.arsys.emaildaemon.EmailDaemon.main(EmailDaemon.java:316)
ERROR (90): Cannot establish a network connection to the AR System
server; ONC/RPC program not registered
DORRMKI0.dor.revenue.colorado.gov <http://dorrmki0.dor.revenue.colorado.gov/>
at com.bmc.arsys.api.ProxyJRpcBase.a(Unknown Source)
at com.bmc.arsys.api.ProxyJRpcBase.getRpcClient(Unknown Source)
at com.bmc.arsys.api.ProxyJRpc.<init>(Unknown Source)
at com.bmc.arsys.api.ProxyManager.createProxy(Unknown Source)
at com.bmc.arsys.api.DefaultProxyManager.getProxy(Unknown Source)
at com.bmc.arsys.api.ARServerUser.verifyUser(Unknown Source)
at com.bmc.arsys.emaildaemon.EmailUtil.createARServerUser
(EmailUtil.java:475)
at com.bmc.arsys.emaildaemon.EmailDaemon.setUserInfo(EmailDaemon.java:
922)
at com.bmc.arsys.emaildaemon.EmailDaemon.executeComandLine
(EmailDaemon.java:606)
at com.bmc.arsys.emaildaemon.EmailDaemon.main(EmailDaemon.java:316)
Exception in thread "Email Daemon" java.lang.NullPointerException
at com.bmc.arsys.emaildaemon.LoggingModule.doWork(LoggingModule.java:
98)
at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:293)
at java.lang.Thread.run(Unknown Source)
------------------------------------------------------------------------------------------------------------------------------------------------------------------
Could anybody tell, what is the cause of this problem ?
Please note: I have only configured Remedy Outbox and we are using
SMTP for that. I followed the documents accurately but don't know
where I am doing wrong ?
Please advise.
Thanks,
Raj
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