Mark, When you say that the server is wrong, what exactly to you mean? Is it that the fully qualified domain name of your server is arserver.xyz.com, but it's generating arserver.pqr.com? Or is it that you simply want "arserver" and it's generating "arserver.xyz.com" (which is the correct fully qualified domain name, just not what you want)?
Lyle -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Mark Lev Sent: Wednesday, August 26, 2009 8:41 AM To: [email protected] Subject: Re: Email server reference In the server config and ar.cfg it is server. It's pulling from somewhere or building server.xyz.com In Mid-Tier configuration there are 2 entries (server and server.xyz.com). This is because having just one (either) causes similar errors. We've tried every combination, no luck. Something is askew somewhere, and I don't know where else to look. Thanks, Mark -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Grooms, Frederick W Sent: Wednesday, August 26, 2009 9:09 AM To: [email protected] Subject: Re: Email server reference What is the name of your server (is it server or server.xyz.com)? -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Mark Lev Sent: Tuesday, August 25, 2009 6:17 PM To: [email protected] Subject: Email server reference ** We cannot seem to locate where Remedy stores the AR server name that it inserts into the URL on a notification. ARS 7.5 SQL Server Windows OS For example: The URL in the email is something like this: http://<webserve>...<ARServer>...12345 The ARServer is wrong, and doesn't work. We've tried the configuration form, server configuration tab, etc, but no luck. Anyone know where this is stored so we can correct it? It is putting the full path server.xyz.com instead of just server. Thanks, Mark _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
