Wow! I just tried this on 7.5 patch 002 (HPUX 11, Oracle 10g) and it acted as
you described. If you just put a space in a diary field and save it, the
entire contents of the diary field are cleared out. I'm thinking you might
want to call BMC and report it.
Mark
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Meenakshinathan
Sent: Monday, August 31, 2009 6:39 AM
To: [email protected]
Subject: Re: Urgent :: Diary Field Issue -- Please help
List,
Please let me know if anyone cannot understand my question?
I am giving further more details..
Create a test from, add add a diary field into it. Open the form in aruser and
create one request. open the same request and try to add a space and save the
request. Now if you the diary field values, it does not contain any values. the
empty space replaces the old values in diary field.
I don;t know how to fix this, please help.
Thanks,
Meenakshinathan.
On Aug 31, 5:02 pm, Meenakshinathan <[email protected]> wrote:
> Hi,
>
> I am in Remedy 7.5 patch 001 running on SuSE linux with oracle10g
> database.
>
> I need a solution urgently in my production system. I have a diary
> field which is using to store each user comments at various stages. If
> any one user is typed a space and modify the request the whole old
> diary information lost. Even in ,push field action modify request
> ,from a empty string character field to diary field also replaces the
> old information with null.
>
> Is there any properties is missing or do anyone can reproduce this
> error? Please let me know the solutions for this. i need to fix it as
> soon as possible.
>
> Thanks,
> Meenakshinathan
>
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