BMC announced this as a product defect SW00342702. i am going to
modify all my workflows that not to push any empty or null values from
a character field to a diary field. Just want to share this info to
you all.
Issue Summary
* Have a diary field and submit a new comment on it.
* Try to add a another new comment with blank space (" ") and modify
the request.
* It replaces all the old comments with null values.
*via workflow if you push null it also replaces all the old comments
with null values.
Meenakshinathan
On Aug 31, 8:12 pm, Meenakshinathan <[email protected]> wrote:
> Even via filter if you push a null value it deletes the previous
> text.
>
> In our application, our users are accessing a display only form to
> enter the comments, this comments are get stored in regular form diary
> field.
> Some users may type comments and some not. By your solution, i need to
> look for both null and space and replace a default text and the actual
> user may say that how it come without typing it ?.....
>
> Anyway thanks for your suggestion, if BMC is not giving the solution,
> i am going to take your solution.
>
> On Aug 31, 8:04 pm, Rick Cook <[email protected]> wrote:
>
>
>
>
>
> > For now, I would recommend putting a Filter in place that will detect a
> > single space and replace it with some default text. That will buy you some
> > time.
>
> > Rick
>
> > -----Original Message-----
> > From: Meenakshinathan <[email protected]>
>
> > Date: Mon, 31 Aug 2009 07:57:58
> > To: <[email protected]>
> > Subject: Re: Urgent :: Diary Field Issue -- Please help
>
> > Yes, i created a critical issue more than a hour, but nobody was
> > responded... waiting for their call. Thanks for the info that in 7.5
> > patch 002 also the same error repeats..
>
> > On Aug 31, 7:48 pm, "Eaton, Mark (DCS)" <[email protected]>
> > wrote:
> > > Wow! I just tried this on 7.5 patch 002 (HPUX 11, Oracle 10g) and it
> > > acted as you described. If you just put a space in a diary field and
> > > save it, the entire contents of the diary field are cleared out. I'm
> > > thinking you might want to call BMC and report it.
>
> > > Mark
>
> > > -----Original Message-----
> > > From: Action Request System discussion list(ARSList)
> > > [mailto:[email protected]] On Behalf Of Meenakshinathan
> > > Sent: Monday, August 31, 2009 6:39 AM
> > > To: [email protected]
> > > Subject: Re: Urgent :: Diary Field Issue -- Please help
>
> > > List,
>
> > > Please let me know if anyone cannot understand my question?
>
> > > I am giving further more details..
>
> > > Create a test from, add add a diary field into it. Open the form in
> > > aruser and create one request. open the same request and try to add a
> > > space and save the request. Now if you the diary field values, it does
> > > not contain any values. the empty space replaces the old values in diary
> > > field.
>
> > > I don;t know how to fix this, please help.
>
> > > Thanks,
> > > Meenakshinathan.
>
> > > On Aug 31, 5:02 pm, Meenakshinathan <[email protected]> wrote:
> > > > Hi,
>
> > > > I am in Remedy 7.5 patch 001 running on SuSE linux with oracle10g
> > > > database.
>
> > > > I need a solution urgently in my production system. I have a diary
> > > > field which is using to store each user comments at various stages. If
> > > > any one user is typed a space and modify the request the whole old
> > > > diary information lost. Even in ,push field action modify request
> > > > ,from a empty string character field to diary field also replaces the
> > > > old information with null.
>
> > > > Is there any properties is missing or do anyone can reproduce this
> > > > error? Please let me know the solutions for this. i need to fix it as
> > > > soon as possible.
>
> > > > Thanks,
> > > > Meenakshinathan
>
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