Patrick, I am on 7.1 patch 5 (on AIX, Oracle 10).
In some simple testing (In all tests, the diary field has previous values): Case 1 - In the user tool, put a space in a diary field and save. Result: Diary field contents retained. Case 2 - Use a filter push action to push a space to a diary field on another record Result: Diary field contents retained. Case 3 - Use a filter push action to push a field that has a null value to a diary field on another record Result: Diary field contents retained. Sounds like this is just a 7.5 issue. Thad Esser Remedy Developer "Now... Just where did I put that cheese...?" |------------> | From: | |------------> >--------------------------------------------------------------------------------------------------------------------------------------------------| |patrick zandi <[email protected]> | >--------------------------------------------------------------------------------------------------------------------------------------------------| |------------> | To: | |------------> >--------------------------------------------------------------------------------------------------------------------------------------------------| |[email protected] | >--------------------------------------------------------------------------------------------------------------------------------------------------| |------------> | Date: | |------------> >--------------------------------------------------------------------------------------------------------------------------------------------------| |09/01/2009 07:56 AM | >--------------------------------------------------------------------------------------------------------------------------------------------------| |------------> | Subject: | |------------> >--------------------------------------------------------------------------------------------------------------------------------------------------| |Re: Diary Field Issue - Attention - Remedy Product Defect. | >--------------------------------------------------------------------------------------------------------------------------------------------------| |------------> | Sent by: | |------------> >--------------------------------------------------------------------------------------------------------------------------------------------------| |"Action Request System discussion list(ARSList)" <[email protected]> | >--------------------------------------------------------------------------------------------------------------------------------------------------| ** how old is this? ars 7.1? On Tue, Sep 1, 2009 at 10:17 AM, LJ Longwing <[email protected]> wrote: That is a HUGE defect, did they say when they expect to have a patch out for it? -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Meenakshinathan Sent: Tuesday, September 01, 2009 2:13 AM To: [email protected] Subject: Re: Diary Field Issue - Attention - Remedy Product Defect. BMC announced this as a product defect SW00342702. i am going to modify all my workflows that not to push any empty or null values from a character field to a diary field. Just want to share this info to you all. Issue Summary * Have a diary field and submit a new comment on it. * Try to add a another new comment with blank space (" ") and modify the request. * It replaces all the old comments with null values. *via workflow if you push null it also replaces all the old comments with null values. Meenakshinathan On Aug 31, 8:12 pm, Meenakshinathan <[email protected]> wrote: > Even via filter if you push a null value it deletes the previous text. > > In our application, our users are accessing a display only form to > enter the comments, this comments are get stored in regular form diary > field. > Some users may type comments and some not. By your solution, i need to > look for both null and space and replace a default text and the actual > user may say that how it come without typing it ?..... > > Anyway thanks for your suggestion, if BMC is not giving the solution, > i am going to take your solution. > > On Aug 31, 8:04 pm, Rick Cook <[email protected]> wrote: > > > > > > > For now, I would recommend putting a Filter in place that will detect a single space and replace it with some default text. That will buy you some time. > > > Rick > > > -----Original Message----- > > From: Meenakshinathan <[email protected]> > > > Date: Mon, 31 Aug 2009 07:57:58 > > To: <[email protected]> > > Subject: Re: Urgent :: Diary Field Issue -- Please help > > > Yes, i created a critical issue more than a hour, but nobody was > > responded... waiting for their call. Thanks for the info that in 7.5 > > patch 002 also the same error repeats.. > > > On Aug 31, 7:48 pm, "Eaton, Mark (DCS)" > > <[email protected]> > > wrote: > > > Wow! I just tried this on 7.5 patch 002 (HPUX 11, Oracle 10g) and it acted as you described. If you just put a space in a diary field and save it, the entire contents of the diary field are cleared out. I'm thinking you might want to call BMC and report it. > > > > Mark > > > > -----Original Message----- > > > From: Action Request System discussion list(ARSList) > > > [mailto:[email protected]] On Behalf Of Meenakshinathan > > > Sent: Monday, August 31, 2009 6:39 AM > > > To: [email protected] > > > Subject: Re: Urgent :: Diary Field Issue -- Please help > > > > List, > > > > Please let me know if anyone cannot understand my question? > > > > I am giving further more details.. > > > > Create a test from, add add a diary field into it. Open the form in aruser and create one request. open the same request and try to add a space and save the request. Now if you the diary field values, it does not contain any values. the empty space replaces the old values in diary field. > > > > I don;t know how to fix this, please help. > > > > Thanks, > > > Meenakshinathan. > > > > On Aug 31, 5:02 pm, Meenakshinathan <[email protected]> wrote: > > > > Hi, > > > > > I am in Remedy 7.5 patch 001 running on SuSE linux with > > > > oracle10g database. > > > > > I need a solution urgently in my production system. I have a > > > > diary field which is using to store each user comments at > > > > various stages. If any one user is typed a space and modify the > > > > request the whole old diary information lost. Even in ,push > > > > field action modify request ,from a empty string character field > > > > to diary field also replaces the old information with null. > > > > > Is there any properties is missing or do anyone can reproduce > > > > this error? Please let me know the solutions for this. i need to > > > > fix it as soon as possible. > > > > > Thanks, > > > > Meenakshinathan > > > > >_________________________________________________________________ > > > >_____ _________ UNSUBSCRIBE or access ARSlist Archives > > > >atwww.arslist.org Platinum Sponsor:[email protected] > > > >ARSlist: "Where the Answers Are" > > > >___________________________________________________________________ > > >____________ UNSUBSCRIBE or access ARSlist Archives > > >atwww.arslist.orgPlatinumSponsor:[email protected] ARSlist: "Where the Answers Are" > > > >___________________________________________________________________ > > >____________ UNSUBSCRIBE or access ARSlist Archives > > >atwww.arslist.org Platinum Sponsor:[email protected] > > >ARSlist: "Where the Answers Are"- Hide quoted text - > > > > - Show quoted text - > > > ____________________________________________________________________ > > ___________ UNSUBSCRIBE or access ARSlist Archives > > atwww.arslist.org Platinum Sponsor:[email protected] ARSlist: > > "Where the Answers Are"- Hide quoted text - > > > - Show quoted text - > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:[email protected] ARSlist: "Where the Answers > Are"- Hide quoted text - > > - Show quoted text - ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" -- Patrick Zandi _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ *IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. 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