This issue was just recently discussed on the list. Basically, you either need to configure your mid tier to use the fully qualified domain name of your server, or you need to create a filter on the AR System Email Messages form that looks for URLs and replaces the full name with just the short server name.
Lyle From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of [email protected] Sent: Tuesday, September 01, 2009 10:38 AM To: [email protected] Subject: The server name problem.... ** A little more description of the problem that we thought was a bad severname - maybe on the midtier, but it's possibly not what we thought.... The problem is that the notification is not working because the URL being built by the application workflow is not correct. What I need to know is how the URL below is being built by the workflow. What Remedy generates and embeds in the notification plain text field --> http://SD09WSDV01/arsys/servlet/ViewFormServlet?form=NTE%3aNotifier&server=SD09RMDV01.devtest.bwc.state.oh.us&eid=NTS000000000655 What should be ---> http://SD09WSDV01/arsys/servlet/ViewFormServlet?form=NTE%3aNotifier&server=SD09RMDV01&eid=NTS000000000655 The hyperlink (URL) is embedded in the plain text field of an email to the person assigned to work on the incident. My question is how does the URL string is being generated by the system. Please notice that the only difference between the URL's is the red letters " ..........server=SD09RMDV01.devtest.bwc.state.oh.us&eid=NTS............". What we need to is how do I exclude the .devtest.bwc.state.oh.us from the URL.... Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
