Thanks to all!!
 
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of LJ Longwing
Sent: Tuesday, September 01, 2009 12:46 PM
To: [email protected]
Subject: Re: The server name problem....
 
** 
Check a thread that I replied to last week regarding pulling the FQDN
out of notifications :)
 
________________________________

From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of [email protected]
Sent: Tuesday, September 01, 2009 10:38 AM
To: [email protected]
Subject: The server name problem....
** 
A little more description of the problem that we thought was a bad
severname - maybe on the midtier, but it's possibly
not what we thought....
 
 
The problem is that the notification is not working  because the URL
being built by the application workflow is not correct.
 
What I need to know is how the URL below  is being built by the
workflow. 
 
What Remedy generates and embeds in the notification plain text field
-->
http://SD09WSDV01/arsys/servlet/ViewFormServlet?form=NTE%3aNotifier&serv
er=SD09RMDV01.devtest.bwc.state.oh.us&eid=NTS000000000655
<http://SD09WSDV01/arsys/servlet/ViewFormServlet?form=NTE%3aNotifier&ser
ver=SD09RMDV01.devtest.bwc.state.oh.us&eid=NTS000000000655> 
 
 
What should be --->
http://SD09WSDV01/arsys/servlet/ViewFormServlet?form=NTE%3aNotifier&serv
er=SD09RMDV01&eid=NTS000000000655
 
 
The hyperlink (URL) is embedded in the plain text field of an email to
the person assigned to work on the incident. My question is how does the
URL string is being generated by the system.
 
Please notice that the only difference between the URL's  is  the red
letters   "
..........server=SD09RMDV01.devtest.bwc.state.oh.us&eid=NTS............"
. 
 
What we need to is how do I exclude the .devtest.bwc.state.oh.us  from
the URL....


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