If you set Incident Management application preferences "Reopen in Current" for "After New Save", the newly created incident will come back up in a window that you can continue editing. You would then add the additional entries to the Work Info simply by adding each entry and clicking the Save button for each one. When you're doing with the Incident, you can then close it and move on.
Lyle From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of SUBSCRIBE arslist Melissa Sent: Tuesday, September 01, 2009 8:55 AM To: [email protected] Subject: Creating multiple work info entries when creating an incident ** Is there a way to create multiple work info entries when an incident is created? (ITSM 7.02 ARS 7.1) Thanks! Melissa _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
