Didn't think about pushing straight to the worklog form. Good idea! Thanks!
From: Lyle Taylor <[email protected]> To: [email protected] Date: 09/01/2009 05:15 PM Subject: Re: Creating multiple work info entries when creating an incident Sent by: "Action Request System discussion list(ARSList)" <[email protected]> ** You?ll have to do it in multiple steps. If you?re doing it via the HPD:IncidentInterface_Create form, first create the Incident and capture the Incident Number. You can probably also include your first Work Info entry when you create the Incident. You then need to update the Incident using the IncidentInterface form for the additional work info entries. Alternatively, once you?ve created the Incident, you may be able to simply push the additional entries directly to the HPD:WorkLog form. That?s probably easier than trying to add them using the IncidentInterface form. Does that help any? Lyle From: Action Request System discussion list(ARSList) [ mailto:[email protected]] On Behalf Of SUBSCRIBE arslist Melissa Sent: Tuesday, September 01, 2009 4:06 PM To: [email protected] Subject: Re: Creating multiple work info entries when creating an incident ** Thanks, I should have been more specific. I'm creating the incident with workflow (using iwave integrator) and need to be able to create a second work info entry during the creation. From: Lyle Taylor <[email protected]> To: [email protected] Date: 09/01/2009 05:04 PM Subject: Re: Creating multiple work info entries when creating an incident Sent by: "Action Request System discussion list(ARSList)" <[email protected]> ** If you set Incident Management application preferences ?Reopen in Current? for ?After New Save?, the newly created incident will come back up in a window that you can continue editing. You would then add the additional entries to the Work Info simply by adding each entry and clicking the Save button for each one. When you?re doing with the Incident, you can then close it and move on. Lyle From: Action Request System discussion list(ARSList) [ mailto:[email protected]] On Behalf Of SUBSCRIBE arslist Melissa Sent: Tuesday, September 01, 2009 8:55 AM To: [email protected] Subject: Creating multiple work info entries when creating an incident ** Is there a way to create multiple work info entries when an incident is created? (ITSM 7.02 ARS 7.1) Thanks! Melissa _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
