UNCLASSIFIED SMTP refers to a person's email address. Example: [email protected]
User's have permission in Remedy; a SMTP address does not. Sandra Hennigan -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of kiran Sent: Wednesday, September 02, 2009 8:07 AM To: [email protected] Subject: Re: Regarding email user instructions... (U) ** Should i explicitly mention the fields that are to be returned from Remedy ? Can you please explain to me the second sentence that you have mentioned "If you are using a SMTP address and not a user name, the fields included in your message must have "Public" permission. Regards, kiran On Wed, Sep 2, 2009 at 5:28 PM, Hennigan, Sandra H CTR OSD-CIO <[email protected]> wrote: UNCLASSIFIED The recipient of the message must have permission to the fields that you want included in the message. If you are using a SMTP address and not a user name, the fields included in your message must have "Public" permission. Sandra Hennigan -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of kiran Sent: Wednesday, September 02, 2009 4:28 AM To: [email protected] Subject: Regarding email user instructions... ** Hi, I am stuck up with a problem I have written a email user instruction template to do a query action on helpdesk form for tickets with status "urgent"(Instruction - Urgent) I have created a specific incoming mailbox for this and have associated it with AR-outing mail box Now i tried sending a mail to the specific incoming mail box from outlook with Action: Urgent as command in the body The email was recieved in the AR Email messages form and i could also see the reply being sent out with the same subject line from the remedy mail box But the problem is the outgoing mail(which i recieved as a reply) didnt have anything in its body, It was a blank mail. How do i rectify this Any help will be really appreciated Regards, Kiran _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org <http://www.arslist.org/> Platinum Sponsor:[email protected] <mailto:sponsor%[email protected]> ARSlist: "Where the Answers Are" _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
