Sandra, thank you very much for the prompt help
--kiran On Wed, Sep 2, 2009 at 5:57 PM, Hennigan, Sandra H CTR OSD-CIO < [email protected]> wrote: > UNCLASSIFIED > > SMTP refers to a person's email address. > Example: [email protected] > > User's have permission in Remedy; a SMTP address does not. > > > Sandra Hennigan > > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of kiran > Sent: Wednesday, September 02, 2009 8:07 AM > To: [email protected] > Subject: Re: Regarding email user instructions... (U) > > > ** > Should i explicitly mention the fields that are to be returned from > Remedy ? Can you please explain to me the second sentence that you have > mentioned > > "If you are using a SMTP address and not a user name, the fields > included in your message must have "Public" permission. > > Regards, > kiran > > > > On Wed, Sep 2, 2009 at 5:28 PM, Hennigan, Sandra H CTR OSD-CIO > <[email protected]> wrote: > > > UNCLASSIFIED > > The recipient of the message must have permission to the fields > that you > want included in the message. > If you are using a SMTP address and not a user name, the fields > included > in your message must have "Public" permission. > > > Sandra Hennigan > > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of kiran > Sent: Wednesday, September 02, 2009 4:28 AM > To: [email protected] > Subject: Regarding email user instructions... > > > ** > Hi, > > I am stuck up with a problem > > I have written a email user instruction template to do a query > action on > helpdesk form for tickets with status "urgent"(Instruction - > Urgent) > > I have created a specific incoming mailbox for this and have > associated > it with AR-outing mail box > > Now i tried sending a mail to the specific incoming mail box > from > outlook with Action: Urgent as command in the body > > The email was recieved in the AR Email messages form and i could > also > see the reply being sent out with the same subject line from the > remedy > mail box > > But the problem is the outgoing mail(which i recieved as a > reply) didnt > have anything in its body, It was a blank mail. > > How do i rectify this > > Any help will be really appreciated > > Regards, > Kiran > > > _Platinum Sponsor: [email protected] ARSlist: "Where the > Answers > Are"_ > > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > <http://www.arslist.org/> > Platinum > Sponsor:[email protected]<sponsor%[email protected]> > <mailto:sponsor%[email protected]<sponsor%[email protected]>> > ARSlist: "Where the Answers > Are" > > > > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum > Sponsor:[email protected]<sponsor%[email protected]>ARSlist: > "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
