Rick,

Like you I thought that one would have to go through 7.1 because of the change 
with licensing in 7.1 that carries over into 7.5.
------Original Message------
From: Rick Cook
To: Arslist
ReplyTo: Arslist
Subject: Re: Upgrading ARS 6.3 to 7.5 failed
Sent: Sep 7, 2009 5:01 PM

Are you sure that going straight from 6.3 to 7.5 is allowed? Rick
From: Miguel Suarez Gomez Date: Mon, 7 Sep 2009 22:57:34 +0200 To: 
<[email protected]> Subject: Re: Upgrading ARS 6.3 to 7.5 failed ** I've got 
more info about the issue:
Finally, starting the ar server manually by the command line, I could connect 
to it using some of the clients (Developer, User, Data Import) with my Admin 
user.
I could get an API log of the server inicialization and the result is this:
<API > <TID: 0000000640> <RPC ID: 0000000000> <Queue: Main      > <Client-RPC: 
000000   > <USER:                                              > /* lun sep 07 
2009 12:49:32.6090 */Registro de seguimiento de API -- ACTIVADO (AR Server 
7.5.00 Build 200812291922) <API > <TID: 0000004064> <RPC ID: 0000000000> 
<Queue: Fast      > <Client-RPC: 390620   > <USER: 
10.8.7.141                                   > /* lun sep 07 2009 12:51:01.7810 
*/+GEI    ARGetEncryptInfo -- as user  from Unidentified Client (protocol 14) 
at IP address <API > <TID: 0000004064> <RPC ID: 0000000000> <Queue: Fast      > 
<Client-RPC: 390620   > <USER: 10.8.7.141                                   > 
/* lun sep 07 2009 12:51:01.7810 */-GEI              OK <API > <TID: 
0000001924> <RPC ID: 0000000001> <Queue: Fast      > <Client-RPC: 390620   > 
<USER: Remedy Application Service                   > /* lun sep 07 2009 
12:51:01.7960 */+GSI    ARGetServerInfo -- as user Remedy Application Service 
from Application Command Dispatcher (protocol 14) at IP address 10.8.7.141
Dave
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