>From my experience you need to get to at least 7.0.1 Patch 7 before attempting >the upgrade. HTH Rafael
________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Guillaume Rheault Sent: Thursday, September 17, 2009 2:21 PM To: [email protected] Subject: Re: Upgrading ARS 6.3 to 7.5 failed ** My $0.02 here.... I doubt there's been proper testing on the upgrade from 6.3 to 7.5..... -Guillaume -----Original Message----- From: Action Request System discussion list(ARSList) on behalf of Jarl Grøneng Sent: Tue 09/08/09 2:21 AM To: [email protected] Subject: Re: Upgrading ARS 6.3 to 7.5 failed 7.5 install guide states this: "You can upgrade from version 6.3.00 and later versions only." --- Jarl 2009/9/8 Roger Justice <[email protected]>: > The last time I reviewed the documentation it is 6.3 to 7 to 7.1 to 7.5. > > > -----Original Message----- > From: Rick Cook <[email protected]> > To: [email protected] > Sent: Mon, Sep 7, 2009 4:01 pm > Subject: Re: Upgrading ARS 6.3 to 7.5 failed > > > Are you sure that going straight from 6.3 to 7.5 is allowed? > > Rick > > ------------------------------------------------------------ > From: Miguel Suarez Gomez > Date: Mon, 7 Sep 2009 22:57:34 +0200 > To: <[email protected]> > Subject: Re: Upgrading ARS 6.3 to 7.5 failed > > ** > I've got more info about the issue: > > Finally, starting the ar server manually by the command line, I could > connect to it using some of the clients (Developer, User, Data Import) with > my Admin user. > > I could get an API log of the server inicialization and the result is this: > > <API > <TID: 0000000640> <RPC ID: 0000000000> <Queue: Main > > <Client-RPC: 000000 > <USER: >> /* lun sep 07 2009 12:49:32.6090 */Registro de seguimiento de API -- > ACTIVADO (AR Server 7.5.00 Build 200812291922) > <API > <TID: 0000004064> <RPC ID: 0000000000> <Queue: Fast > > <Client-RPC: 390620 > <USER: 10.8.7.141 0 >> /* lun sep 07 2009 12:51:01.7810 */+GEI ARGetEncryptInfo -- as user > from Unidentified Client (protocol 14) at IP address > <API > <TID: 0000004064> <RPC ID: 0000000000> <Queue: Fast > > <Client-RPC: 390620 > <USER: 10.8.7.141 >> /* lun sep 07 2009 12:51:01.7810 */-GEI OK > <API > <TID: 0000001924> <RPC ID: 0000000001> <Queue: Fast > > <Client-RPC: 390620 > <USER: Remedy Application Service >> /* lun sep 07 2009 12:51:01.7960 */+GSI ARGetServerInfo -- as user > Remedy Application Service from Application Command Dispatcher (protocol 14) > at IP address 10.8.7.141 > <API > <TID: 0000001924> <RPC ID: 0000000001> <Queue: Fast > > <Client-RPC: 390620 > <USER: Remedy Application Service >> /* lun sep 07 2009 12:51:01.7960 */-GSI OK > <API > <TID: 0000004064> <RPC ID: 0000000002> <Queue: Fast > > <Client-RPC: 390620 > <USER: > Remedy Application Service > /* lun sep 07 2009 > 12:51:01.8120 */+VER ARVerifyUser -- user Remedy Application Service from > Application Command Dispatcher (protocol 14) at IP address 10.8.7.141 > <API > <TID: 0000004064> <RPC ID: 0000000002> <Queue: Fast > > <Client-RPC: 390620 > <USER: Remedy Application Service >> /* lun sep 07 2009 12:51:01.8120 */-VER FAIL > <API > <TID: 0000001924> <RPC ID: 0000000003> <Queue: Fast > > <Client-RPC: 390620 > <USER: 10.8.7.141 >> /* lun sep 07 2009 12:51:01.9530 */+GEI ARGetEncryptInfo -- as user > from Unidentified Client (protocol 14) at IP address > <API > <TID: 0000001924> <RPC ID: 0000000003> <Queue: Fast > > <Client-RPC: 390620 > <USER: 10.8.7.141 >> /* lun sep 07 2009 12:51:01.9530 */-GEI OK > <API > <TID: 0000004064> <RPC ID: 0000000004 >> >> <Queue: Fast > > > <Client-RPC: 390620 > <USER: Remedy Application Service >> /* lun sep 07 2009 12:51:01.9680 */+GSI ARGetServerInfo -- as user > Remedy Application Service from Application Command Dispatcher (protocol 14) > at IP address 10.8.7.141 > <API > <TID: 0000004064> <RPC ID: 0000000004> <Queue: Fast > > <Client-RPC: 390620 > <USER: Remedy Application Service >> /* lun sep 07 2009 12:51:01.9680 */-GSI OK > <API > <TID: 0000001924> <RPC ID: 0000000005> <Queue: Fast > > <Client-RPC: 390620 > <USER: Remedy Application Service >> /* lun sep 07 2009 12:51:01.9840 */+VER ARVerifyUser -- user Remedy > Application Service from Application Command Dispatcher (protocol 14) at IP > address 10.8.7.141 > <API > <TID: 0000001924> <RPC ID: 0000000005> <Queue: Fast > > <Client-RPC: 390620 > <USER: Remedy Application Service >> /* lun sep 07 2009 12:51:01.9840 */-VER FAIL > <API > <TID: 0000004064> <RPC ID: 000 > 0000006> <Queue: Fast > <Client-RPC: 390620 > <USER: > 10.8.7.141 > /* lun sep 07 2009 > 12:51:02.1400 */+GEI ARGetEncryptInfo -- as user from Unidentified > Client (protocol 14) at IP address > <API > <TID: 0000004064> <RPC ID: 0000000006> <Queue: Fast > > <Client-RPC: 390620 > <USER: 10.8.7.141 >> /* lun sep 07 2009 12:51:02.1400 */-GEI OK > <API > <TID: 0000001924> <RPC ID: 0000000007> <Queue: Fast > > <Client-RPC: 390620 > <USER: Remedy Application Service >> /* lun sep 07 2009 12:51:02.1560 */+GSI ARGetServerInfo -- as user > Remedy Application Service from Application Command Dispatcher (protocol 14) > at IP address 10.8.7.141 > <API > <TID: 0000001924> <RPC ID: 0000000007> <Queue: Fast > > <Client-RPC: 390620 > <USER: Remedy Application Service >> /* lun sep 07 2009 12:51:02.1560 */-GSI C2 OK > <API > <TID: 0000004064> <RPC ID: 0000000008> <Queue: Fast > > <Client-RPC: 390620 > <USER: Remedy Application Service >> /* lun sep 07 2009 12:51:02.1710 */+VER ARVerifyUser -- user Remedy > Application Service from Application Command Dispatcher (protocol 14) at IP > address 10.8.7.141 > <API > <TID: 0000004064> <RPC ID: 0000000008> <Queue: Fast > > <Client-RPC: 390620 > <USER: Remedy Application Service >> /* lun sep 07 2009 12:51:02.1710 */-VER FAIL > <API > <TID: 0000001924> <RPC ID: 0000000009> <Queue: Fast > > <Client-RPC: 390620 > <USER: 10.8.7.141 >> /* lun sep 07 2009 12:51:02.3120 */+GEI ARGetEncryptInfo -- as user > from Unidentified Client (protocol 14) at IP address > <API > <TID: 0000001924> <RPC ID: 0000000009> <Queue: Fast > > <Client-RPC: 390620 > <USER: 10.8.7.141 > > /* lun sep 07 2009 12:51:02.3120 */-GEI OK > <API > <TID: 0000004064> <RPC ID: 0000000010> <Queue: Fast > > <Client-RPC: 390620 > <USER: Remedy Application Service >> /* lun sep 07 2009 12:51:02.3280 */+GSI ARGetServerInfo -- as user > Remedy Application Service from Application Command Dispatcher (protocol 14) > at IP address 10.8.7.141 > <API > <TID: 0000004064> <RPC ID: 0000000010> <Queue: Fast > > <Client-RPC: 390620 > <USER: Remedy Application Service >> /* lun sep 07 2009 12:51:02.3280 */-GSI OK > <API > <TID: 0000001924> <RPC ID: 0000000011> <Queue: Fast > > <Client-RPC: 390620 > <USER: Remedy Application Service >> /* lun sep 07 2009 12:51:02.3430 */+VER ARVerifyUser -- user Remedy > Application Service from Application Command Dispatcher (protocol 14) at IP > address 10.8.7.141 > <API > <TID: 0000001924> <RPC ID: 0000000011> <Queue: Fast > > <Client-RPC: 390620 > <USER: Remedy Application Service C2 >> /* lun sep 07 2009 12:51:02.3430 */-VER FAIL > <API > <TID: 0000004064> <RPC ID: 0000000012> <Queue: Fast > > <Client-RPC: 390620 > <USER: 10.8.7.141 >> /* lun sep 07 2009 12:51:02.4840 */+GEI ARGetEncryptInfo -- as user > from Unidentified Client (protocol 14) at IP address > <API > <TID: 0000004064> <RPC ID: 0000000012> <Queue: Fast > > <Client-RPC: 390620 > <USER: 10.8.7.141 >> /* lun sep 07 2009 12:51:02.4840 */-GEI OK > <API > <TID: 0000001924> <RPC ID: 0000000013> <Queue: Fast > > <Client-RPC: 390620 > <USER: Remedy Application Service >> /* lun sep 07 2009 12:51:02.5000 */+GSI ARGetServerInfo -- as user > Remedy Application Service from Application Command Dispatcher (protocol 14) > at IP address 10.8.7.141 > <API > <TID: 0000001924> <RPC ID: 0000000013> <Queue: Fast > > <Client-RPC: 390620 > <USER: Remedy > Application Service > /* lun sep 07 2009 12:51:02.5000 > */-GSI OK > <API > <TID: 0000004064> <RPC ID: 0000000014> <Queue: Fast > > <Client-RPC: 390620 > <USER: Remedy Application Service >> /* lun sep 07 2009 12:51:02.5150 */+VER ARVerifyUser -- user Remedy > Application Service from Application Command Dispatcher (protocol 14) at IP > address 10.8.7.141 > <API > <TID: 0000004064> <RPC ID: 0000000014> <Queue: Fast > > <Client-RPC: 390620 > <USER: Remedy Application Service >> /* lun sep 07 2009 12:51:02.5150 */-VER FAIL > > > You can see that the "ARVerifyUser" call with the user "Remedy Application > Service" (I think that is an internal user) fails, but i don't know why. > > ¿Any ideas? > > Regards, > Miguel _Platinum Sponsor: [email protected] ARSlist: "Where the > Answers Are"_ > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. 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