Hi all:
I'm trying to upgrade my developer ARS 6.3 enviroment to the 7.5 version.
The fact is that the installation fails and in the arsystem_install_log file
there are the following errors:
....
(Sep 02 2009 12:22:45.828 PM
+0200),SEVERE,com.bmc.smbu.install.common.rule.engine.ar.state.change.WindowsArStateChangeStrategy,
THROWABLE EVENT {Description=[Error received when getting pid of
Service],Detail=[BMC Remedy Action Request System Server w03sergas]},
Throwable=[java.io.IOException: The service is not running.
com.bmc.install.utility.platform.windows.services.ServicesHelper.getServicePid(ServicesHelper.java:913)
com.bmc.smbu.install.common.rule.engine.ar.state.change.WindowsArStateChangeStrategy.doProcessWaitTime(WindowsArStateChangeStrategy.java:455)
com.bmc.smbu.install.common.rule.engine.ar.state.change.WindowsArStateChangeStrategy.startService(WindowsArStateChangeStrategy.java:386)
com.bmc.smbu.install.common.rule.engine.ar.state.change.WindowsArStateChangeStrategy.startMainService(WindowsArStateChangeStrategy.java:332)
com.bmc.smbu.install.common.rule.engine.ar.state.change.WindowsArStateChangeStrategy.start(WindowsArStateChangeStrategy.java:139)
com.bmc.smbu.install.common.rule.engine.ar.state.change.StartARServerCommand.execute(StartARServerCommand.java:60)
com.bmc.smbu.install.common.rule.engine.Stage.execute(Stage.java:124)
com.bmc.smbu.install.common.rule.engine.StageGroup.execute(StageGroup.java:137)
com.bmc.smbu.install.common.rule.engine.Installer.execute(Installer.java:103)
com.bmc.smbu.install.common.rule.engine.RuleEngineExecutor.execute(RuleEngineExecutor.java:56)
com.bmc.install.product.arsuitekit.AbstractPostInstallerInstallationTask.executeRuleEngine(AbstractPostInstallerInstallationTask.java:237)
com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerPriorToVersion7100UpgradeTask.execute(ARServerPriorToVersion7100UpgradeTask.java:86)
com.bmc.install.task.InstallationTask.run(InstallationTask.java:81)
java.lang.Thread.run(Unknown Source)]
(Sep 02 2009 12:22:45.828 PM
+0200),SEVERE,com.bmc.smbu.install.common.rule.engine.ar.state.change.WindowsArStateChangeStrategy,
LOG EVENT {Description=[Failed to execute doProcessWaitTime]}
(Sep 02 2009 12:22:45.828 PM
+0200),CONFIG,com.bmc.smbu.install.common.rule.engine.ar.state.change.WindowsArStateChangeStrategy,
LOG EVENT {Description=[Wait state time],Detail=[2400000]}
(Sep 02 2009 12:22:45.828 PM
+0200),SEVERE,com.bmc.smbu.install.common.rule.engine.ar.state.change.WindowsArStateChangeStrategy,
LOG EVENT {Description=[Failed to start service BMC Remedy Action Request
System Server w03sergas],Detail=[Could not start AR Server in timely
manner]}
(Sep 02 2009 12:22:45.828 PM
+0200),CONFIG,com.bmc.smbu.install.common.rule.engine.ar.state.change.WindowsArStateChangeStrategy,
LOG EVENT {Description=[BMC Remedy Action Request System Server w03sergas:
Error state],Detail=[Stopped]}
(Sep 02 2009 12:22:45.828 PM
+0200),CONFIG,com.bmc.install.task.InstallationPropertiesHelper,
LOG EVENT {Description=[SET PROPERTY
FAILED_INSTALL_FEATURES],Detail=[featureARServer]}
(Sep 02 2009 12:22:45.828 PM
+0200),SEVERE,com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerPriorToVersion7100UpgradeTask,
LOG EVENT
{Description=[[wait=2400000,exitCodeInterpreter=STANDARD]],Detail=[java.lang.Exception:
Could not start AR Server in timely manner]}
(Sep 02 2009 12:22:45.828 PM
+0200),INFO,com.bmc.smbu.install.common.rule.engine.Installer,
LOG EVENT {Description=[Error occurred while executing stage group
[name=AR Server Upgrade Prior To Version
7.1.00,filters=[com.bmc.smbu.install.common.rule.engine.installm...@b162fa],stages=[[level=Start
AR Server,commands=[[wait=2400000,exitCodeInterpreter=STANDARD]]],
[level=Unicode Fixer Native
Utility,commands=[[className=com.bmc.install.product.arsuitekit.platforms.arsystemservers.ARSystemExecuteNativeUnicodeFixerUtility,arguments=[,
w03sermig:9652, Demo, , C:\ARCHIV~1\ARSYST~1\conf\arufix63c.txt,
C:\ARCHIV~1\ARSYST~1\Logs\arufix63.log]]]], [level=Upgrade
UserPreferences,commands=[com.bmc.smbu.install.common.rule.engine.configurationcomm...@1d93ebb,
[file=C:\Archivos de programa\AR
System\ARServer\installforms\en\UpgrUserPref.imp,output=C:\Archivos de
programa\AR
System\Logs\UpgrUserPref.log,exitCodeInterpreter=[warningCodes={1},failureCodes={[startInclusivity=INCLUSIVE,start=-2147483648,end=-1,endInclusivity=INCLUSIVE],[startInclusivity=INCLUSIVE,start=2,end=2147483647,endInclusivity=INCLUSIVE]}]],
com.bmc.smbu.install.common.rule.engine.configurationcomm...@1a584a8]],
[level=Upgrade
ServerAdmin,commands=[com.bmc.smbu.install.common.rule.engine.configurationcomm...@1a865ba,
[file=C:\Archivos de programa\AR
System\ARServer\installforms\en\UpgrSvrAdmin.imp,output=C:\Archivos de
programa\AR
System\Logs\UpgrSvrAdmin.log,exitCodeInterpreter=[warningCodes={1},failureCodes={[startInclusivity=INCLUSIVE,start=-2147483648,end=-1,endInclusivity=INCLUSIVE],[startInclusivity=INCLUSIVE,start=2,end=2147483647,endInclusivity=INCLUSIVE]}]],
com.bmc.smbu.install.common.rule.engine.configurationcomm...@aec245]],
[level=Upgrade
Group,commands=[com.bmc.smbu.install.common.rule.engine.configurationcomm...@15451cc,
[file=C:\Archivos de programa\AR
System\ARServer\installforms\en\UpgrGroup.imp,output=C:\Archivos de
programa\AR
System\Logs\UpgrGroup.log,exitCodeInterpreter=[warningCodes={1},failureCodes={[startInclusivity=INCLUSIVE,start=-2147483648,end=-1,endInclusivity=INCLUSIVE],[startInclusivity=INCLUSIVE,start=2,end=2147483647,endInclusivity=INCLUSIVE]}]],
com.bmc.smbu.install.common.rule.engine.configurationcomm...@c66962]],
[level=Upgrade Report
Forms,commands=[[arguments=[subCommand=delete,logDir=C:\Archivos de
programa\AR System,logName=ARServer-RIK_PostUpgrade,file=C:\Archivos de
programa\AR
System\ARServer\installforms\en\reportforms.xml,guid=null,mode=,componentMask=0,propertyName=null,propertyStatus=null,serverInfoParameter=null,serverInfoValue=null,isNoNewLogOptionUsed=true,isOutputToConsoleOptionUsed=true,isNoOutputToConsoleOptionUsed=false,isBypassOnOptionUsed=false,isBypassOffOptionUsed=false],exitCodeInterpreter=STANDARD,note=ARSERVER_DELETE_REPORTFORMS],
[arguments=[subCommand=delete,logDir=C:\Archivos de programa\AR
System,logName=ARServer-RIK_PostUpgrade,file=C:\Archivos de programa\AR
System\ARServer\installforms\en\reportvendor.xml,guid=null,mode=,componentMask=0,propertyName=null,propertyStatus=null,serverInfoParameter=null,serverInfoValue=null,isNoNewLogOptionUsed=true,isOutputToConsoleOptionUsed=true,isNoOutputToConsoleOptionUsed=false,isBypassOnOptionUsed=false,isBypassOffOptionUsed=false],exitCodeInterpreter=STANDARD,note=ARSERVER_DELETE_REPORTVENDOR]]]]]],Detail=[com.bmc.smbu.install.common.rule.engine.RuleEngineExecutionException:
com.bmc.smbu.install.common.rule.engine.CommandExecutionException:
java.lang.Exception: Could not start AR Server in timely manner]}
(Sep 02 2009 12:22:45.828 PM
+0200),SEVERE,com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerPriorToVersion7100UpgradeTask,
THROWABLE EVENT {Description=[Failed to execute Rule Engine]},
Throwable=[com.bmc.smbu.install.common.rule.engine.RuleEngineExecutionException:
com.bmc.smbu.install.common.rule.engine.CommandExecutionException:
java.lang.Exception: Could not start AR Server in timely manner
com.bmc.smbu.install.common.rule.engine.Stage.execute(Stage.java:160)
com.bmc.smbu.install.common.rule.engine.StageGroup.execute(StageGroup.java:137)
com.bmc.smbu.install.common.rule.engine.Installer.execute(Installer.java:103)
com.bmc.smbu.install.common.rule.engine.RuleEngineExecutor.execute(RuleEngineExecutor.java:56)
com.bmc.install.product.arsuitekit.AbstractPostInstallerInstallationTask.executeRuleEngine(AbstractPostInstallerInstallationTask.java:237)
com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerPriorToVersion7100UpgradeTask.execute(ARServerPriorToVersion7100UpgradeTask.java:86)
com.bmc.install.task.InstallationTask.run(InstallationTask.java:81)
java.lang.Thread.run(Unknown Source)],
Throwable=[com.bmc.smbu.install.common.rule.engine.CommandExecutionException:
java.lang.Exception: Could not start AR Server in timely manner
com.bmc.smbu.install.common.rule.engine.ar.state.change.WindowsArStateChangeStrategy.start(WindowsArStateChangeStrategy.java:144)
com.bmc.smbu.install.common.rule.engine.ar.state.change.StartARServerCommand.execute(StartARServerCommand.java:60)
com.bmc.smbu.install.common.rule.engine.Stage.execute(Stage.java:124)
com.bmc.smbu.install.common.rule.engine.StageGroup.execute(StageGroup.java:137)
com.bmc.smbu.install.common.rule.engine.Installer.execute(Installer.java:103)
com.bmc.smbu.install.common.rule.engine.RuleEngineExecutor.execute(RuleEngineExecutor.java:56)
com.bmc.install.product.arsuitekit.AbstractPostInstallerInstallationTask.executeRuleEngine(AbstractPostInstallerInstallationTask.java:237)
com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerPriorToVersion7100UpgradeTask.execute(ARServerPriorToVersion7100UpgradeTask.java:86)
com.bmc.install.task.InstallationTask.run(InstallationTask.java:81)
java.lang.Thread.run(Unknown Source)],
Throwable=[java.lang.Exception: Could not start AR Server in timely manner
com.bmc.smbu.install.common.rule.engine.ar.state.change.WindowsArStateChangeStrategy.doProcessWaitTime(WindowsArStateChangeStrategy.java:485)
com.bmc.smbu.install.common.rule.engine.ar.state.change.WindowsArStateChangeStrategy.startService(WindowsArStateChangeStrategy.java:386)
com.bmc.smbu.install.common.rule.engine.ar.state.change.WindowsArStateChangeStrategy.startMainService(WindowsArStateChangeStrategy.java:332)
com.bmc.smbu.install.common.rule.engine.ar.state.change.WindowsArStateChangeStrategy.start(WindowsArStateChangeStrategy.java:139)
com.bmc.smbu.install.common.rule.engine.ar.state.change.StartARServerCommand.execute(StartARServerCommand.java:60)
com.bmc.smbu.install.common.rule.engine.Stage.execute(Stage.java:124)
com.bmc.smbu.install.common.rule.engine.StageGroup.execute(StageGroup.java:137)
com.bmc.smbu.install.common.rule.engine.Installer.execute(Installer.java:103)
com.bmc.smbu.install.common.rule.engine.RuleEngineExecutor.execute(RuleEngineExecutor.java:56)
com.bmc.install.product.arsuitekit.AbstractPostInstallerInstallationTask.executeRuleEngine(AbstractPostInstallerInstallationTask.java:237)
com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerPriorToVersion7100UpgradeTask.execute(ARServerPriorToVersion7100UpgradeTask.java:86)
com.bmc.install.task.InstallationTask.run(InstallationTask.java:81)
java.lang.Thread.run(Unknown Source)]
....
When I try to start the service manually, windows display a message that
says that the service can't start due to a specific 1064 error, but this
code doesn't appear in AR System Documentation.
In the arerror.log file there's no information about those errors, but in
the armonitor.log i can see the following lines:
Fri Sep 04 14:12:37 2009 (ARNOTE 0)
Fri Sep 04 14:12:37 2009 Starting AR Monitor version 7.5.00 Build
200812291922.
Fri Sep 04 14:12:37 2009 (ARNOTE 0)
Fri Sep 04 14:12:37 2009 AR Monitor started.
Fri Sep 04 14:12:37 2009 (ARNOTE 0)
Fri Sep 04 14:12:37 2009 ARMonitor child process (pid:1896) started.
"c:\archivos de programa\ar system\arserver.exe"
Fri Sep 04 14:12:37 2009 (ARNOTE 0)
Fri Sep 04 14:12:37 2009 Pausing for max 900 seconds or until server up.
Fri Sep 04 14:12:37 2009 (ARNOTE 0)
Fri Sep 04 14:12:37 2009 The Server process terminated.
Fri Sep 04 14:12:37 2009 (ARNOTE 0)
Fri Sep 04 14:12:37 2009 Attempting to terminate ARMonitor child process
(pid:1896).
"c:\archivos de programa\ar system\arserver.exe"
Fri Sep 04 14:12:37 2009 Se ha producido un fallo durante execl(). (ARERR
33)
Fri Sep 04 14:12:38 2009 (ARNOTE 0)
Fri Sep 04 14:12:38 2009 ARMonitor child process (pid:1896) died with
128.
"c:\archivos de programa\ar system\arserver.exe"
Fri Sep 04 14:12:38 2009 El servidor de AR System ha terminado con
normalidad. (ARERR 32)
Fri Sep 04 14:12:38 2009 AR Monitor stopped.
The last thing I tried was to start the arserver.exe by the command line.
It seems to start, writing the following in the command window:
Action Request System(R) Servidor Versi¾n 7.5.00 Build 200812291922
(c) Copyright 1991-2009 BMC Software, Inc.
390600 : Esta versi¾n de Action Request System(R) se puede utilizar para
evaluac
i¾n sin tener que comprar o activar una clave de autorizaci¾n.
Si desea obtener funciones ilimitadas, p¾ngase en contacto con su
representante.
(ARNOTE 27)
***Performing Pre-cache patch updates.
*** Performing Post-cache patch updates.
but a few minutes later, i can see the following in the arerror.log:
Fri Sep 04 14:57:08 2009 : Action Request System(R) Servidor Versión 7.5.00
Build 200812291922
(c) Copyright 1991-2009 BMC Software, Inc.
Fri Sep 04 14:57:09 2009 390600 : Esta versión de Action Request System(R)
se puede utilizar para evaluación sin tener que comprar o activar una clave
de autorización.
Si desea obtener funciones ilimitadas, póngase en contacto con su
representante. (ARNOTE 27)
Mon Sep 07 08:35:18 2009 Dispatch : Error de autentificación ARERR - 623
Mon Sep 07 08:35:18 2009 Dispatch : AR System Application server terminated
-- fatal error encountered (ARAPPNOTE 4501)
Mon Sep 07 08:35:22 2009 Dispatch : Error de autentificación ARERR - 623
Mon Sep 07 08:35:22 2009 Dispatch : AR System Application server terminated
-- fatal error encountered (ARAPPNOTE 4501)
Mon Sep 07 08:35:22 2009 Dispatch : Error de autentificación ARERR - 623
Mon Sep 07 08:35:22 2009 Dispatch : AR System Application server terminated
-- fatal error encountered (ARAPPNOTE 4501)
Mon Sep 07 08:35:23 2009 Dispatch : Error de autentificación ARERR - 623
Mon Sep 07 08:35:23 2009 Dispatch : AR System Application server terminated
-- fatal error encountered (ARAPPNOTE 4501)
Mon Sep 07 08:35:24 2009 Dispatch : Error de autentificación ARERR - 623
Mon Sep 07 08:35:24 2009 Dispatch : AR System Application server terminated
-- fatal error encountered (ARAPPNOTE 4501)
I test a new installation (without upgrading) with the same installation
package and it was successfull.
I have the following system:
- Windows 2003 Server (on a VMWare Virtual Machine) with Oracle
10gR2-32bit Client
- Oracle 10g (on a remote machine)
- JRE 6
Any ideas with this?
P.D: Sorry for my English
Miguel
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