ARSList,

Good afternoon.  I wanted to know out there could please help out with some
ideas for putting together a hardware landscape architecture proposal for a
new Remedy v7.5 environment.

Our client has asked us to come up with a "to-be" hardware landscape for a
new Remedy v7.5 environment. The client has around 500 concurrent users but
they support about 4500+ Remedy users.

They're currently using the following modules on an ARS v6.3 server:
- Help Desk
- Knowledge mgr
- Asset
- CMDB v1.1
- Mid-tier

The above modules and database currently reside on the same Sun Solaris
server running Unix.  The DB is an Oracle 9x db.

As far as the new v7.5 environment, they're looking to use the following
modules:
- Incident
- Problem
- Knowledge Mgr
- Asset
- CMDB
- Mid-Tier

They would like to continue to use an Oracle DB on a Unix server for the DB,
but want to breka out the ARS on a separate server.

To "help" out, they have provided the following hardware for the v7.5
landscape:

2 Domains of 4 x 16 on M5000 Sun Server.

They would like to use load balancing and the proposed hardware landscape
for v7.5 will be for production only. They'd like to use VMWare instances
for their DEV and QA environments.

Another requirement would be to have a Disaster Recovery site for failover.

Any suggestions would be most appreciated.

Many thanks.

~Antonio

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