Shweta- this could happen if you are using a ticket sequencing generator form for your custom form. I see this happen periodically when for some reason the ticket sequencing generator is getting set but the Request ID on the end form never gets sets, perhaps because some user never completed the commit. The ticket generation form can also be used to 'save' a range of numbers for Request ID's if you ever need to import a set with a specific range of numbers. I would recommend you look for the Ticket Number Generation form if one was built for your custom app and perform a query on. You can then perhaps see these 'missing' numbers and run a report to see that they are not 'active' numbers.
Hope this helps. :-) Candace ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of shweta kumar Sent: Friday, September 18, 2009 10:30 AM To: [email protected] Subject: Request ID being skipped ** Hello Listers When users are creating new requests on a custom form, Request ID number is being skipped. For eg. if the last Request ID was 10, the next ID would be 14. This issue is having happening arbitrarily (Request ID is in correct sequence for most of the records and it is skipping only sometimes). Any ideas? We are on ARS version 7.1 patch 5. Thanks Shweta _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
