Yes I meant pick a file up from a location, that is already known.. For e.g. our systems people have a utility they have developed which once run on a PC, would inventory the PC, extract details of every software, their versions etc that have been installed on it, extract details like the machine ID, host ID etc, and report it all to a html file whose name is static and known, and write it to the windows temp directory, which is again C:\Windows\Temp on all the machines enterprise wide.
So lets say we know that the file is called inventory.html so we need to attach C:\Windows\Temp\inventory.html automatically with the attachment field hidden and all that good stuff.. Works like a charm on the WUT.. But its unsupported on the thin client.. Even the documentation on the help file says that on the web the browse dialog is always displayed. And thats what I have experienced. Irrespective of if you provide the file path and name as the second parameter, on the web the file does not get added and the browse dialog is always displayed.. This is when you do it using an Active Link. I haven't tried using a Filter but I'm assuming using a Filter will pick the file from the server path so will not work if I tried picking my client path anyways. Joe ________________________________ From: LJ Longwing <[email protected]> To: [email protected] Sent: Monday, September 21, 2009 10:37:48 AM Subject: Re: Problems with attachment ** Joe, I use the 'attachment form' method of attachments...so I have a form with an attachment field, and a table field listing the attachments added already. To Add to this list I open a dialog window with 3 simple buttons. 1 - Add - has a single al with this run process action PERFORM-ACTION-ADD-ATTACHMENT 900501001. 900501001 is the field ID of the hidden attachment field I have on the dialog window 2 - Save - Performs a push from my attachment dialog to my attachment form 3 - Cancel - closes the window without doing anything This has been functional in 7.1 several patches, if not initial release for quite some time...I guess I never read the admin books close enough to realize that it didn't work. If by 'it will not automatically add the attachment' you mean you can't add a file without a dialog...sure...I guess I've never tried to do that as I want them to choose the file to be attached :) ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Joe DeSouza Sent: Sunday, September 20, 2009 4:05 PM To: [email protected] Subject: Re: Problems with attachment ** Ok I didnt state what does not work. It partially works, meaning, you cannot use the second parameter on the web (path of the file). It does automatically open the file browser, but will not automatically add the attachment. Even the help on the function clearly says that the automatic addition of the file to the field will not work over the web. Did you somehow got that to work? Joe ________________________________ From: LJ Longwing <[email protected]> To: [email protected] Sent: Friday, September 18, 2009 4:46:03 PM Subject: Re: Problems with attachment ** Weird....I use it on the web in my app....never noticed it not working :) ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Joe DeSouza Sent: Friday, September 18, 2009 2:04 PM To: [email protected] Subject: Re: Problems with attachment ** It is probably the same reason why Perform-Action-Add-Attachment doesn't work (and is not supported) over the web. Even the manuals and the Help files say that it works only on the Windows User tool. Joe -----Original Message----- From: LJ Longwing <[email protected]> To: [email protected] Sent: Friday, September 18, 2009 10:04:05 AM Subject: Re: Problems with attachment That's just the way it is with attachments from the web....nothing that I know of that you can do about it. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Gianluca Nieri Sent: Friday, September 18, 2009 7:34 AM To: [email protected] Subject: Problems with attachment Hi, I'm experiencing a strange problem with ARS6.3 and HD5.6. If I create a ticket from the WEB and attach a file, only the filename is stored, while if I do the same from the client, all the path is storede. It's a huge problem for me, any suggestion? -- G I A N L U C A N I E R I 3, Via Niccodemi - 20156 Milan - Italy (I) Office: +39 02 36 51 16 27 Mobile: +39 347 58 44 658 Fax: +39 02 99 98 43 38 Email/Msn: [email protected] Web: http://www.gianlucanieri.com Skype: gianlucanieri LinkedIn: http://www.linkedin.com/in/gianlucanieri _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
