what is your NMS application that is pushing data to Remedy. The reason
I ask that question is, depending on it's capabilities you might have
one or more options.
Duy Do wrote:
**
Hi,
For clarification and bit of background:
What we’re trying to do is integrate our network monitoring system
with our remedy system forms.
1. Alarms will arrive into our NMS system, certain alarms then to be
replicated into a remedy alarms table. We can do this by publishing
the remedy alarms form and the NMS system should be able to send a
SOAP request to create a record. The NMS system will send through the
Alarm ID which is unique.
2. From remedy, a user will then create a fault ticket and relate the
newly created alarms from the NMS system.
3. On creation of the fault ticket we need to then pass the fault
ticket id back to the related alarm record that is in the NMS system.
THIS IS WHAT I NEED ASSISTANCE WITH.
Hope this explains it better.
Chintan, thank you for your comments. I did read up the integration
notes and how remedy can consume a web service. But i believe it
describes how we can retrieve data from the web service into remedy
forms, i would like to push data from remedy forms via web services to
our NMS application.
Thank you,
Duy Do
*From:* Action Request System discussion list(ARSList)
[mailto:[email protected]] *On Behalf Of *Chintan Shah
*Sent:* Wednesday, 23 September 2009 1:16 PM
*To:* [email protected]
*Subject:* Re: Question around Remedy Web Services
**
Hi Duy,
Can you elaborate more on process flow?
I am assuming there are 2 parts to this
1. Able to push data from a remedy form.
2. Update a record within another application consuming an external
web service.
From app A you can push data to app B through "Push Fields" action,
and at the same time you can trigger a filter on "Modify" on App B to
consume data from an external webservice ("Set Fields"-->"Set fields
from Web-Service"). You need to have a WSDL file of external app.
Once, you "Load" WSDL, map the input and output parameters and Remedy
will take care from thereon.
Thanks
Chintan
--- On *Tue, 9/22/09, Duy Do /<[email protected]>/* wrote:
From: Duy Do <[email protected]>
Subject: Question around Remedy Web Services
To: [email protected]
Date: Tuesday, September 22, 2009, 5:43 PM
**
Hi,
One of our requirements is to be able to push data from a remedy form
and update a record within another application consuming an external
web service.
Firstly is this possible and does anyone know where i can find a white
paper discussing this type of integration?
Thank you in advance,
------------------------------------------------------------------------
Duy Do
Software Development Team Leader
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