Duy,
As everyone in list has mentioned, you will need to have NMS app create a WSDL file.
The way we do it (for #3) is
1. Write a Java web-service client for external app's(like NMS) WSDL, package it as a JAR and deploy it on server.
2. From Remedy, we have a filter that performs a RUN PROCESS and call this JAR.
3. That JAR takes parameters (in your case like $FAULT ID$ $ALARM ID$)and calls Web-Service and updates external app.
I have not tried this doing from Remedy.
Carey, you have brought up some very good options that I wasn't aware of. You Rock!
Thanks
Chintan.
--- On Tue, 9/22/09, Duy Do <[email protected]> wrote:
From: Duy Do
<[email protected]>
Subject: Re: Question around Remedy Web Services
To: [email protected]
Date: Tuesday, September 22, 2009, 10:32 PM
**
Hi,
For clarification and bit of background:
What we’re trying to do is integrate our network
monitoring system with our remedy system forms.
1.
Alarms will arrive into our NMS system, certain alarms then to
be replicated into a remedy alarms table. We can do this by publishing the
remedy alarms form and the NMS system should be able to send a SOAP request to
create a record. The NMS system will send through the Alarm ID which is unique.
2.
From remedy, a user will then create a fault ticket and
relate the newly created alarms from the NMS system.
3.
On creation of the fault ticket we need to then pass the fault
ticket id back to the related alarm record that is in the NMS system. THIS IS
WHAT I NEED ASSISTANCE WITH.
Hope this explains it better.
Chintan, thank you for your comments. I did read up the
integration notes and how remedy can consume a web service. But i believe it
describes how we can retrieve data from the web service into remedy forms, i would
like to push data from remedy forms via web services to our NMS application.
Thank you,
Duy Do
From: Action Request System discussion
list(ARSList) [mailto:[email protected]] On Behalf Of Chintan Shah
Sent: Wednesday, 23 September 2009 1:16 PM
To: [email protected]
Subject: Re: Question around Remedy Web Services
**
|
Hi Duy,
Can you elaborate more on process flow?
I am assuming there are 2 parts to this
1. Able to push data from a remedy form.
2. Update a record within another application consuming an external web
service.
From app A you can push data to app B through "Push Fields" action,
and at the same time you can trigger a filter on "Modify" on App B
to consume data from an external webservice ("Set
Fields"-->"Set fields from Web-Service"). You need to have
a WSDL file of external app. Once, you "Load" WSDL, map the input
and output parameters and Remedy will take care from thereon.
Thanks
Chintan
--- On Tue, 9/22/09, Duy Do <[email protected]>
wrote:
From: Duy Do <[email protected]>
Subject: Question around Remedy Web Services
To: [email protected]
Date: Tuesday, September 22, 2009, 5:43 PM
**
Hi,
One
of our requirements is to be able to push data from a remedy form and update
a record within another application consuming an external web service.
Firstly
is this possible and does anyone know where i can find a white paper
discussing this type of integration?
Thank
you in advance,
|
Duy
Do
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