I wish I had thought of this a little while back. This might have fixed something for us. However, for this to work, I would think that you would need to have the company added to the Access Restrictions list for each customer in order for the company's group to be added to their User record. Is that correct? Otherwise, from what I've seen, no company related groups get added to their profile. (Current everyone here has unrestricted access, so we haven't been adding companies to people's Access Restrictions.)
Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Thursday, September 24, 2009 9:37 AM To: arslist@ARSLIST.ORG Subject: Re: Updating Permission Groups for Users in 7.1 ** I have used escalations to do this in the past, so I'm not sure what tripped you up on yours. You might want to consider another approach if all 4,000 users are in a particular company or access group in ITSM. We added our 200,000 customers to RKM self service simply by adding self service to the group id in RKM for that customer company. In other words, assign your RKM permissions in RKM, to the group ids or companies, rather than making any changes to the actual User records. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Abdullah Baytops Sent: Thursday, September 24, 2009 9:37 AM To: arslist@ARSLIST.ORG Subject: Updating Permission Groups for Users in 7.1 ** Hello ARS listers Is there a way to perform a mass update of user record permissions on the people records in 7.1. Currently I have 4000 users that we now want to have KM rights in which initially they did not have that permission. Has anyone performed a mass update successfully on of people records. I have tried to simply run an escalation but it failed to update all the applicable records. Thanks in Advance V/R Abdul Baytops _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
