Thanks for the information. This is an integration with a custom application in Remedy.
Roger Nall Manager, SA Remedy Desk Phone: 972-464-3712 Mobile: 973-652-6723 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Subash Biswas Sent: Thursday, September 24, 2009 9:27 AM To: arslist@ARSLIST.ORG Subject: Re: Web Service Get Operation Roger: Are you implementing the web service on top of HPD, CHG, AST..? If yes I would recommend using an intermediate layer in between; like a temp table that your external client (.NET web page) has access to. One time a bug in external (consumer) code generated over 3K entries in the temp table in a day; all of which were ignored and not pushed over to the parent Change Control Module.You can build all kinds of validations on the temp table to restrict parent updates. In our case the temp table doubles up for the Change & Asset modules. Get & GetList methods can also be implemented on the same temp table provided the output mapping is a small set of fields. -Subash _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
