I have only applied it to an ITSM 7.0.03.009 system after the AR Server and
Atrium Core were upgraded to 7.5.00.002. It took almost 5 hours to complete:
20 July 2009 - Install ITSM 7.5.01.001 upgrade to applications (minus Asset) {
4 hrs 46 minutes - 12:15 to 17:01 }
logged in as domain admin
Cleared out AR System Email Messages and NTE:SYS NTE Process Control
form
Selected Change and ServiceDesk, not Asset
Install in D:\Program Files (x86)\BMC Software\BMCRemedyITSMSuite (new
location)
Selected the Object Modification logging, which GREATLY increases
install time
Change Escalation queue threads from 2 2 to 2 3
21 July 2009 - Install SLM 7.5 upgrade to SLM 7.1
Etc.,...
It was one of the few 7.5.x installers that actually ran without error on the
first try.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:[email protected]] On Behalf Of Peter Romain
> Sent: Tuesday, September 29, 2009 6:18 AM
> To: [email protected]
> Subject: ITSM 7.5.01 Patch1
>
> Hi All,
>
> Has anyone tried to apply this patch?
>
> I tried it on two separate Windows 7.5.01 systems and the installer
> ignores the installed versions and does a fresh install each time.
>
> I would expect it to just apply the Patch 1 changes as previous ITSM
> patches have done.
>
> The documntation implies that it should just apply the patch changes
> and
> the directory structures created by the patch installer support this.
>
> Cheers
>
> Peter
>
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