Every previous patch - especially 7, and 8 and 9, has overwritten some portion of our customizations to IM, so I expected that and more of the 7.5.x upgrade. I am now documenting what it takes to restore all of our customizations after the upgrade, just like I had to do for the 7.0.03 patches in the past. The modules they completely re-wrote are the biggest hurdle, since our customizations tend to break the upgraded app.
Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Peter Romain > Sent: Tuesday, September 29, 2009 10:00 AM > To: arslist@ARSLIST.ORG > Subject: Re: ITSM 7.5.01 Patch1 > > Thanks Chris, > > The hours that it churns even when upgrading from 7.5.01, plus the fact > that it over-writes any customisations because it does a fresh install, > means that I can't apply it at the moment. > > Currently BMC Support is quoting tech bulletins at me. If only they > would > try it and let me know what happens to them! > > Cheers > > Peter > > > > I have only applied it to an ITSM 7.0.03.009 system after the AR > Server > > and Atrium Core were upgraded to 7.5.00.002. It took almost 5 hours > to > > complete: > > > > 20 July 2009 - Install ITSM 7.5.01.001 upgrade to applications (minus > > Asset) { 4 hrs 46 minutes - 12:15 to 17:01 } > > logged in as domain admin > > Cleared out AR System Email Messages and NTE:SYS NTE Process > Control form > > Selected Change and ServiceDesk, not Asset > > Install in D:\Program Files (x86)\BMC Software\BMCRemedyITSMSuite > (new > > location) > > Selected the Object Modification logging, which GREATLY increases > install > > time > > Change Escalation queue threads from 2 2 to 2 3 > > > > 21 July 2009 - Install SLM 7.5 upgrade to SLM 7.1 > > Etc.,... > > > > It was one of the few 7.5.x installers that actually ran without > error on > > the first try. > > > > Christopher Strauss, Ph.D. > > Call Tracking Administration Manager > > University of North Texas Computing & IT Center > > http://itsm.unt.edu/ > > > >> -----Original Message----- > >> From: Action Request System discussion list(ARSList) > >> [mailto:arsl...@arslist.org] On Behalf Of Peter Romain > >> Sent: Tuesday, September 29, 2009 6:18 AM > >> To: arslist@ARSLIST.ORG > >> Subject: ITSM 7.5.01 Patch1 > >> > >> Hi All, > >> > >> Has anyone tried to apply this patch? > >> > >> I tried it on two separate Windows 7.5.01 systems and the installer > >> ignores the installed versions and does a fresh install each time. > >> > >> I would expect it to just apply the Patch 1 changes as previous ITSM > >> patches have done. > >> > >> The documntation implies that it should just apply the patch changes > >> and > >> the directory structures created by the patch installer support > this. > >> > >> Cheers > >> > >> Peter > >> > >> > _______________________________________________________________________ > >> ________ > >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > >> Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the > Answers > >> Are" > > > > > _______________________________________________________________________ > ________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers > Are" > > > > _______________________________________________________________________ > ________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers > Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
