Hi Tim, Not sure what DB you are using. But have you checked for locks at the db level? We had a similar issue and the error we were getting was mis-leading and pointing us to the plugins, when infact it was locks at the db levels for the tables that the plugin was accessing that was slowing/timing out operations.
We are running ARS 7.1 P5 with ITSM 7.0.3 Patch 7 (server groups) on a windows server with SQL Server 2005 db on the backend. Saby ________________________________ From: Tim Rondeau <[email protected]> To: [email protected] Sent: Friday, October 2, 2009 10:18:34 AM Subject: Re: Performance Issues with 7.1 Patch 7 ** Everyone I don’t think it actually was email. I think the email errors, just because DB was too busy. Anyone have any other issues with the DB with this patch on windows? Thanks Tim From:Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Rodriguez, Rafael J x23718 Sent: Friday, October 02, 2009 9:54 AM To: [email protected] Subject: Re: Performance Issues with 7.1 Patch 7 Email ** Tim as per BMC's recommendation for performance tunning for email engine, please check the following setting in your emaildeamon.properties file and make the neccessary changes. You will experience a HUGE performance boost. Change the following entries in the emaildeamon.properties file from 100 to 200: com.remedy.arsys.emaildaemon.IncomingConnectionRecycleSize=200 com.remedy.arsys.emaildaemon.IncomingMessagesQueueSize=200 com.remedy.arsys.emaildaemon.OutgoingConnectionRecycleSize=200 com.remedy.arsys.emaildaemon.SendEmailSetSize=200 Also change the following line item from true to false which will force email polling to seconds from Minutes. com.remedy.arsys.emaildaemon.MailboxPollingUnitIsMinutes=false ________________________________ From:Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Tim Rondeau Sent: Thursday, October 01, 2009 11:13 PM To: [email protected] Subject: Performance Issues with 7.1 Patch 7 Email ** Running 7.1 patch 7 and noticing slowness which really brings remedy to a hault. The table is T.64 which is AR SYSTEM Email Messages. Anyone have performance issues with this version. Thanks Tim _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"__Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
