They will probably move from using the ODBC driver to JDBC drivers for the DB platforms. Most enterprise web based applications do this already.
Just my .02. Scott ________________________________________ From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On Behalf Of Jarl Grøneng [jarl.gron...@gmail.com] Sent: Friday, October 02, 2009 1:05 PM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) Did not think about ODBC, but ODBC can be an issue for a lot of customers... -- Jarl 2009/10/2 Kemes, Lisa <lisa.ke...@tycoelectronics.com>: > Our senior developer Dave Shellman was also asking about the ODBC driver that > gets instlaled with the client. I guess that's going away. A LOT of people > use this... > > > Lisa > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Sokol, Brian > Sent: Friday, October 02, 2009 12:57 PM > To: arslist@ARSLIST.ORG > Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) > > Our power users who live in remedy all day will have a real problem with > this. I agree with Chris. We also create many ad hoc reports that we export > to excel. This is simple on the fat client but difficult on the web. > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of strauss > Sent: Friday, October 02, 2009 12:35 PM > To: arslist@ARSLIST.ORG > Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) > > I guess that might be the end of the line for us - as long as the central > helpdesk needs to have a support console and multiple tickets open > simultaneously for a combination of walk-in customers, callers, and > resolution transactions, the current crop of web browsers are completely > inadequate for that purpose. We had them try to use the 7.1 mid-tier when we > migrated to 7.x last year, and they gave it a full thumbs down on everything > except speed. The helpdesk manager (and we in the admin shop) are fairly > dependent on the rapid export of ad-hoc reported data to .csv for > manipulation in Excel, and I don't see the web interface being adequate for > that anytime soon. There will have to be some revolutionary changes in both > web browsers and the mid-tier before abandoning the User Tool is anything but > a pipe dream. > > Christopher Strauss, Ph.D. > Call Tracking Administration Manager > University of North Texas Computing & IT Center http://itsm.unt.edu/ >> -----Original Message----- >> From: Action Request System discussion list(ARSList) >> [mailto:arsl...@arslist.org] On Behalf Of Jarl Grøneng >> Sent: Friday, October 02, 2009 11:23 AM >> To: arslist@ARSLIST.ORG >> Subject: End of Life for BMC(R) Remedy(R) User (Windows-based client) >> >> BMC Remedy AR System 8.0.00 is expected to be the last major release >> of AR System to include the Remedy User client. >> >> http://documents.bmc.com/products/documents/61/94/106194/106194.pdf >> >> -- >> Jarl >> >> ______________________________________________________________________ >> _ >> ________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum >> Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum > Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum > Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
