I thought about that originally as a possible solution and technically you could make it work. You would lose functionality that the ARS server provides and would have to manually build it into your reports, reporting db (like a universe, etc) or into the db (views, etc). ARS is built do offer up meta-data where appropriate.
Examples would be: - Form and field permissions would not be enforced. Users would see all fields and forms. - Row level permission would not be enforced. This could be huge now with multitenancy in ITSM 7 - Selection fields would show their numeric value - Date/Time, Date, and Time fields would show their db value which would have to be converted to be human readable I think most of this could be address by an BI suite (BOXI, Cognos, etc) but now you are looking at having a developer just to manage a BI suite and reports. With the AR ODBC any of my users that have Crystal Reports or even MS Access can use the AR ODBC driver to gather data without my assistance. Jason On Fri, Oct 2, 2009 at 10:29 AM, Scott Hammons <[email protected]>wrote: > They will probably move from using the ODBC driver to JDBC drivers for the > DB platforms. Most enterprise web based applications do this already. > > Just my .02. > > Scott > > > ________________________________________ > From: Action Request System discussion list(ARSList) [[email protected]] > On Behalf Of Jarl Grøneng [[email protected]] > Sent: Friday, October 02, 2009 1:05 PM > To: [email protected] > Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) > > Did not think about ODBC, but ODBC can be an issue for a lot of > customers... > > -- > Jarl > > 2009/10/2 Kemes, Lisa <[email protected]>: > > Our senior developer Dave Shellman was also asking about the ODBC driver > that gets instlaled with the client. I guess that's going away. A LOT of > people use this... > > > > > > Lisa > > > > -----Original Message----- > > From: Action Request System discussion list(ARSList) [mailto: > [email protected]] On Behalf Of Sokol, Brian > > Sent: Friday, October 02, 2009 12:57 PM > > To: [email protected] > > Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) > > > > Our power users who live in remedy all day will have a real problem with > this. I agree with Chris. We also create many ad hoc reports that we export > to excel. This is simple on the fat client but difficult on the web. > > > > -----Original Message----- > > From: Action Request System discussion list(ARSList) [mailto: > [email protected]] On Behalf Of strauss > > Sent: Friday, October 02, 2009 12:35 PM > > To: [email protected] > > Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) > > > > I guess that might be the end of the line for us - as long as the central > helpdesk needs to have a support console and multiple tickets open > simultaneously for a combination of walk-in customers, callers, and > resolution transactions, the current crop of web browsers are completely > inadequate for that purpose. We had them try to use the 7.1 mid-tier when > we migrated to 7.x last year, and they gave it a full thumbs down on > everything except speed. The helpdesk manager (and we in the admin shop) > are fairly dependent on the rapid export of ad-hoc reported data to .csv for > manipulation in Excel, and I don't see the web interface being adequate for > that anytime soon. There will have to be some revolutionary changes in both > web browsers and the mid-tier before abandoning the User Tool is anything > but a pipe dream. > > > > Christopher Strauss, Ph.D. > > Call Tracking Administration Manager > > University of North Texas Computing & IT Center http://itsm.unt.edu/ > >> -----Original Message----- > >> From: Action Request System discussion list(ARSList) > >> [mailto:[email protected]] On Behalf Of Jarl Grøneng > >> Sent: Friday, October 02, 2009 11:23 AM > >> To: [email protected] > >> Subject: End of Life for BMC(R) Remedy(R) User (Windows-based client) > >> > >> BMC Remedy AR System 8.0.00 is expected to be the last major release > >> of AR System to include the Remedy User client. > >> > >> http://documents.bmc.com/products/documents/61/94/106194/106194.pdf > >> > >> -- > >> Jarl > >> > >> ______________________________________________________________________ > >> _ > >> ________ > >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum > >> Sponsor:[email protected] > >> <sponsor%[email protected]>ARSlist: "Where the Answers Are" > > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum > Sponsor:[email protected] <sponsor%[email protected]>ARSlist: > "Where the Answers Are" > > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum > Sponsor:[email protected] <sponsor%[email protected]>ARSlist: > "Where the Answers Are" > > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > Platinum > > Sponsor:[email protected]<sponsor%[email protected]>ARSlist: > > "Where the Answers Are" > > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum > Sponsor:[email protected]<sponsor%[email protected]>ARSlist: > "Where the Answers Are" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum > Sponsor:[email protected]<sponsor%[email protected]>ARSlist: > "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
