Guillaume,
I hear you -- and this is how I am thinking about the solution.
Instead of going to a form(data) -- to do a function -- you go to a
process -- to modify data.
Example:
BMC should come out with an application called "BMC Data Maintenance"
-- to which you select your form -- and then it gives you raw data
access to the fields -- to which filters fire etc.....
So -- all the stuff like clear, copy to new, recent, blah blah blah --
could be added to the "BMC Data Maintenance" app
It sort of is like building the common WUT stuff into a specific app
-- and then gets rid of the common stuff in the rest of the app (clear/
copy to new/etc..)
A nice side affect to my approach -- is as you think of new slick ways
of modding data -- you can apply it to your app -- and then all forms
would benefit.
(sheeesh -- now I am letting my good ideas out --- ok - I am leaving
the conversation)
or maybe I should write it
Kinetic Data Maintenance.... -- nice ring :)
Make sense?
-John
On Oct 2, 2009, at 12:57 PM, Guillaume Rheault wrote:
**
Hi John,
All your points are valid as far using applications.
However, for people that need to do data entry or data maintenance,
for instance in the ITSM foundational forms (categorizations,
locations, assignment, etc) , CMDB (attributes that are not
discovered, as well as equipment tracked that is also not discovered),
contract records, etc, it is very nice to have these features that are
"closer to the database" (save searches, recent records, etc, etc).
You just need to spend some time with the people that do this kind of
work to see how they work....
-Guillaume
-----Original Message-----
From: Action Request System discussion list(ARSList) on behalf of John
Sundberg
Sent: Fri 10/02/09 1:44 PM
To: [email protected]
Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based
client)
I feel it is a great move.
BMC (or others) will produce tools to fill gaps (alerts/reporting/
macros/printing) blah blah blah. In fact all those tools already exist
-- they just may not yet be incorporated/integrated.
(I would venture to say that there are already 1000x as many tools for
our new user tool (the web) as exist for our current WUT)
(I will guess approx 50 tools exist for the current WUT -- easily
50,000 tools exist for web stuff)
Alerts -- growl/rss
Reporting -- 100+ flash strategies + HTML5 SVG is getting better all
the time
Macros -- greasemonkey
Printing -- ??? -- I forget what I use - but it works just fine.
OLE/DDE -- client back to server -- back to client stuff -- would be
doable -- if not you can solve the problem some other way altogether.
I personally don't think the MT is a good web strategy -- but it too
will have to change -- and again -- that is a good thing.
(precache and very dynamic screens have issues and always will) --
more rigid screens will greatly improve things (FYI -- what Kinetic
Request does)
The MT is currently tasked with doing the same thing as the WUT but
via the web. I think the whole paradigm is ripe for change. The WUT is
a very "raw" experience and you can get quite close to the
"database" (developers think that is good/power users think that is
good/avg person is confused). I think the tools and applications need
to raise up a bit and be more process oriented and more application
oriented -- which by nature avoids the needs for things like:
"saved searches"
"copy to new"
"clear"
....
all those above functions should be done by the application and not
the "user tool" -- because a saved search or a copy to new is really
application specific. Example:
copy to new -- do you want to copy all 100 fields (hidden ones) -- or
only 5 fields -- the current will do all.
saved search -- searches are just criteria -- the app should be able
to provide that
clear -- this has always sucked!!!
I like that BMC is attempting to move the product in a direction --
good for them.
You can't make everybody happy -- you can only do what you feel is the
right way -- and sometimes it causes pain -- the goal is long term
betterness.
(made that last word up)
Lets discuss at WWRUG... sign up here:
http://kineticsr.kineticdata.com/kinetic/DisplayPage?name=WWRUG2009REGISTRATION
-John
On Oct 2, 2009, at 11:22 AM, Jarl Grøneng wrote:
BMC Remedy AR System 8.0.00 is expected to be the last major release
of AR System to include the Remedy User client.
http://documents.bmc.com/products/documents/61/94/106194/106194.pdf
--
Jarl
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John David Sundberg
235 East 6th Street, Suite 400B
St. Paul, MN 55101
(651) 556-0930-work
(651) 247-6766-cell
(651) 695-8577-fax
[email protected]
_______________________________________________________________________________
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_Platinum Sponsor: [email protected] ARSlist: "Where the
Answers Are"_
--
John David Sundberg
235 East 6th Street, Suite 400B
St. Paul, MN 55101
(651) 556-0930-work
(651) 247-6766-cell
(651) 695-8577-fax
[email protected]
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
