That was an interesting discovery when we went to ARS7.5 / RUT 7.1 with ITSM 6 (the 7.1 RUT packages was very delayed in being deployed so we stayed with it rather then a new build around the time of the server upgrade). Apparently these were unchecked all along OOTB but when we went to ARS 7.5 and RUT 7.1 the setting was finally enforced in RUT. Our users could see they had saved searched but they were grayed out.
We felt kind of stupid when we put in a ticket to BMC and they said yeah, just uncheck the box for each view. Who knew it was unchecked all along? Jason On Fri, Oct 2, 2009 at 1:26 PM, Guillaume Rheault <[email protected]>wrote: > ** > > BTW, the web tool bare was enabled by default. What is not enabled by > default is the Saved Searches option under the Accessible Menu Items > > > > -----Original Message----- > From: Guillaume Rheault > Sent: Fri 10/02/09 4:17 PM > To: [email protected]; [email protected] > Subject: RE: End of Life for BMC(R) Remedy(R) User (Windows-based client) > > Thanks for the info David!! > I strongly suggest for BMC to make this the default in the all the > application forms (change, task, incident, problem, the AST forms, etc) as > well as the back-end ITSM foundational forms... Our ITSM 7.5.1 installation > was not an upgrade, it was a fresh install. Most people, including me, > assume these nice features to be enabled by default... just a thought.... > > Thanks again for your input > > Guillaume > > -----Original Message----- > From: Action Request System discussion list(ARSList) on behalf of Easter, > David > Sent: Fri 10/02/09 4:02 PM > To: [email protected] > Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) > > Page 48 describes how to enable (or disable) the toolbar: > > Showing or hiding the web toolbar > You can specify whether the toolbar should be visible or hidden when a form > is viewed in a browser (and when the form is not a dialog box). > > To show or hide the web toolbar > 1 In BMC Remedy Developer Studio, open the form for which you want to > specify toolbar visibility. > 2 Click the tab of the View that you want to customize. > 3 Click in an empty part of the form to display the view properties. > 4 In the Properties tab, select the Web Toolbar property, and select Hidden > or Visible. > 5 Save the form. > > > -David J. Easter > Sr. Product Manager, Solution Strategy and Development > BMC Software, Inc. > > The opinions, statements, and/or suggested courses of action expressed in > this E-mail do not necessarily reflect those of BMC Software, Inc. My > voluntary participation in this forum is not intended to convey a role as a > spokesperson, liaison or public relations representative for BMC Software, > Inc. > > From: Action Request System discussion list(ARSList) [ > mailto:[email protected] <[email protected]>] On Behalf Of Guillaume > Rheault > Sent: Friday, October 02, 2009 12:43 PM > To: [email protected] > Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) > > ** > > Thanks for the clarification David. However, I just logged into our > production system, and the change form (CHG:Infrastructure Change) does not > show this on search mode. Do I need to enable something? We have ITSM 7.51 > > Thanks Guillaume > > > -----Original Message----- > From: Action Request System discussion list(ARSList) on behalf of Easter, > David > Sent: Fri 10/02/09 2:55 PM > To: [email protected] > Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) > > Ø This is not true. For instance, there are no Recent Searches or My > Searches on the mid-tier > > Just a quick correction - yes there are. > > BMC Remedy Action Request System 7.5.00 BMC Remedy Mid Tier Guide > 16-Jan-2009 PDF< > http://documents.bmc.com/supportu/documents/53/72/95372/95372.pdf> > > Page 144: > > "To run a saved, recent, or defined search > 1 From the toolbar, choose Searches > Run My Searches, Run Recent, or Run > Defined. > > [cid:[email protected]]" > > > -David J. Easter > Sr. Product Manager, Solution Strategy and Development > BMC Software, Inc. > > The opinions, statements, and/or suggested courses of action expressed in > this E-mail do not necessarily reflect those of BMC Software, Inc. My > voluntary participation in this forum is not intended to convey a role as a > spokesperson, liaison or public relations representative for BMC Software, > Inc. > > From: Action Request System discussion list(ARSList) [ > mailto:[email protected] <[email protected]>] On Behalf Of Guillaume > Rheault > Sent: Friday, October 02, 2009 9:45 AM > To: [email protected] > Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) > > ** > > This is very very bad. > Here are some statements that are not true in our environment, where wer > are using RS 7.5, Mid-tier, ITSM 7.5.1: > > >I've heard that use of a thick client is the only way to get good > performance. What will >happen to performance if I can't use the Remedy User > client anymore? > >o Due to advances in web technologies, especially in the area of > JavaScript engines, the >performance of the web client in AR System 7.5.00 > running in a modern browser equals or >exceeds the performance of BMC Remedy > User. BMC expects, therefore, that any future client >will meet or exceed > any performance characteristics of the existing Remedy User client. > > THIS IS NOT TRUE. The Remedy user tool 7.5 performs faster than mid-tier > 7.5/browser. Granted IE 7.x is a piece of crap, so that's a big part of the > problem; However, the Remedy fat client still outperforms even Firefox 3.x. > > Pre-caching in ITSM 7.5.1 and Mid-Tier 7.5 is a major headache and it is > buggy. > > > >Will I lose any functionality using the new client as compared to my use > of Remedy User client? > >No. The future client provided will enable full usability of AR System or > applications built >on AR System. The manner in which such usability is > provided may change (e.g. OLE/DDE are not >available on web-based clients > and report macros are accomplished through saved searches) but >full > functionality will be provided. > > This is not true. For instance, there are no Recent Searches or My Searches > on the mid-tier > > -Guillaume > > > -----Original Message----- > From: Action Request System discussion list(ARSList) on behalf of Jarl > Grøneng > Sent: Fri 10/02/09 12:22 PM > To: [email protected] > Subject: End of Life for BMC(R) Remedy(R) User (Windows-based client) > > BMC Remedy AR System 8.0.00 is expected to be the last major release > of AR System to include the Remedy User client. > > http://documents.bmc.com/products/documents/61/94/106194/106194.pdf > > -- > Jarl > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum > Sponsor:[email protected]<sponsor%[email protected]>ARSlist: > "Where the Answers Are" > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum > Sponsor:[email protected]<sponsor%[email protected]>ARSlist: > "Where the Answers Are" > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum > Sponsor:[email protected]<sponsor%[email protected]>ARSlist: > "Where the Answers Are" > > > > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
