When BMC states that the mid-tier/browser is faster than the user tool, they are really assuming FireFox is the browser used, and that the forms are already cached in the FireFox cache (in addition of course to being cached in the mid-tier).
Well IE 7.0 has issues with DHTML, and there is nothing that BMC can do, until the clients upgrade to IE 8 (or start using FireFox instead). However that blanket statement that the mid-tier 7.5 is faster than teh user tool is misleading. Over here in this real life environment, where we have separate servers servicing the mid-tiers, load-balancers and such, the User tool 7.5 is still faster than mid-tier 7.5/IE 7.0, even with the forms having been cached. May as well deploy Firefox as the new BMC Remedy client, instead of the user tool :-) -Guillaume -----Original Message----- From: Action Request System discussion list(ARSList) on behalf of Lyle Taylor Sent: Mon 10/12/09 2:45 PM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) <Quote> THIS IS NOT TRUE. The Remedy user tool 7.5 performs faster than mid-tier 7.5/browser. </Quote> That is not the case here. Once forms have been cached in the mid tier, it is generally faster than the user tool for most of what we do. Some things are easier to do in the user tool (because I can go directly to the form I want rather than having to navigate to it through various consoles, etc.), but for the most part, things come up quicker in the mid tier (if it's already cached). Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Friday, October 02, 2009 10:45 AM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** This is very very bad. Here are some statements that are not true in our environment, where wer are using RS 7.5, Mid-tier, ITSM 7.5.1: >I've heard that use of a thick client is the only way to get good performance. >What will >happen to performance if I can't use the Remedy User client anymore? >o Due to advances in web technologies, especially in the area of JavaScript >engines, the >performance of the web client in AR System 7.5.00 running in a >modern browser equals or >exceeds the performance of BMC Remedy User. BMC >expects, therefore, that any future client >will meet or exceed any >performance characteristics of the existing Remedy User client. THIS IS NOT TRUE. The Remedy user tool 7.5 performs faster than mid-tier 7.5/browser. Granted IE 7.x is a piece of crap, so that's a big part of the problem; However, the Remedy fat client still outperforms even Firefox 3.x. Pre-caching in ITSM 7.5.1 and Mid-Tier 7.5 is a major headache and it is buggy. >Will I lose any functionality using the new client as compared to my use of >Remedy User client? >No. The future client provided will enable full usability of AR System or >applications built >on AR System. The manner in which such usability is >provided may change (e.g. OLE/DDE are not >available on web-based clients and >report macros are accomplished through saved searches) but >full functionality >will be provided. This is not true. For instance, there are no Recent Searches or My Searches on the mid-tier -Guillaume -----Original Message----- From: Action Request System discussion list(ARSList) on behalf of Jarl Grøneng Sent: Fri 10/02/09 12:22 PM To: arslist@ARSLIST.ORG Subject: End of Life for BMC(R) Remedy(R) User (Windows-based client) BMC Remedy AR System 8.0.00 is expected to be the last major release of AR System to include the Remedy User client. http://documents.bmc.com/products/documents/61/94/106194/106194.pdf -- Jarl _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
