One big problem I have with using a browser for everything is it is a huge memory hog.
In the User tool with a form open and a set of records displayed the memory used is 12,432K. With IE and the same form and records it is 35,384K. With Firefox and the same form and records it is 31,868K. Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of patrick zandi Sent: Friday, October 09, 2009 9:55 AM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** I remember using that as well, we had macs.. and it worked for them nicely.. you had to have the right version of java.. I like remedyweb more than midtier -- in that day.. We Rolled out remedyweb fine, but did not even roll out mid-tier.. cause it stunk. Midtier today is light years different.. but If Remedyweb came back in new wrapper.. I would definately consider it. Which is what I was honestly thinking... that might happen. On Fri, Oct 9, 2009 at 10:36 AM, strauss <stra...@unt.edu<mailto:stra...@unt.edu>> wrote: ** I beg to differ. RemedyWeb was the ONLY solution our Macintosh users had that actually worked for several years! After Remedy discontinued the native Mac client (version 3.2) and we moved to 4.x in 1999, there was basically NO viable Mac support until 7.1.00.002 in 2008 (when Safari actually started working properly) _except_ for RemedyWeb 4.x. It had issues, being an unsigned java application, but at least Mac users could get their work done. We really missed it after we moved to 5.1.2 in 2003, and we actually tried to get it working against the 5.1.2 server but too many new 5.x features did not work properly. We got almost 4 good years out of it, before going 5 long years without any decent client for Macs. When your director's workstation is a Mac, you get hear about how badly mid-tier 5.1.2 works from a Mac just about every day. RemedyWeb gave me four years of peace (and I used it myself for working tickets, since my Windows machine was usually logged in to the Admin Tool). Much as I detest java, a very well done java client that actually worked on multiple platforms (a much promised but seldom delivered capability for java), or ran server-side like RKM, might be a good replacement for the Windows User Tool. My *nixers sure would like that, although they have been well pleased with mid-tier 7.1. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
