David, In my world a number of my customer use it to monitor issue, such as for different teams or employees.
I think the loss of that function will be felt. Howard On Fri, Oct 9, 2009 at 2:04 PM, Easter, David <[email protected]> wrote: > ** > > The majority of the time, macros are used to run reports – and that > functionality is currently duplicated on the web client through the > introduction of Quick Reports in AR System 7.5.00: > > > > “*Quick reports in a browser*** > > With the My Reports toolbar button, you can save reports from searches you > perform on a form. Each report is saved per server, per form, and per user. > > > > For more information, see the “Using the My Reports toolbar button” section > in the *BMC Remedy Mid Tier Guide*. “ > > > > For more complicated macros, many customers are using the available > Mouse/Keyboard recorders available in the market at no or low cost. > > > > > > -David J. Easter > > Sr. Product Manager, Solution Strategy and Development > > BMC Software, Inc. > > > > The opinions, statements, and/or suggested courses of action expressed in > this E-mail do not necessarily reflect those of BMC Software, Inc. My > voluntary participation in this forum is not intended to convey a role as a > spokesperson, liaison or public relations representative for BMC Software, > Inc. > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Howard Richter > *Sent:* Friday, October 09, 2009 10:11 AM > > *To:* [email protected] > *Subject:* Re: End of Life for BMC(R) Remedy(R) User (Windows-based > client) > > > > ** > > I have one question, what about macros? > > > > Howard > > On Fri, Oct 9, 2009 at 10:36 AM, strauss <[email protected]> wrote: > > ** > > I beg to differ. RemedyWeb was the ONLY solution our Macintosh users had > that actually worked for several years! After Remedy discontinued the > native Mac client (version 3.2) and we moved to 4.x in 1999, there was > basically NO viable Mac support until 7.1.00.002 in 2008 (when Safari > actually started working properly) _*except*_ for RemedyWeb 4.x. It had > issues, being an unsigned java application, but at least Mac users could get > their work done. We really missed it after we moved to 5.1.2 in 2003, and > we actually tried to get it working against the 5.1.2 server but too many > new 5.x features did not work properly. We got almost 4 good years out of > it, before going 5 long years without any decent client for Macs. When your > director’s workstation is a Mac, you get hear about how badly mid-tier 5.1.2 > works from a Mac just about every day. RemedyWeb gave me four years of peace > (and I used it myself for working tickets, since my Windows machine was > usually logged in to the Admin Tool). Much as I detest java, a very well > done java client that actually worked on multiple platforms (a much promised > but seldom delivered capability for java), or ran server-side like RKM, > might be a good replacement for the Windows User Tool. My *nixers sure > would like that, although they have been well pleased with mid-tier 7.1. > > > > Christopher Strauss, Ph.D. > Call Tracking Administration Manager > University of North Texas Computing & IT Center > http://itsm.unt.edu/ > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Guillaume Rheault > *Sent:* Friday, October 09, 2009 8:29 AM > *To:* [email protected] > *Subject:* Re: End of Life for BMC(R) Remedy(R) User (Windows-based > client) > > > > ** > > I hope it would not end up being the next version of the RemedyWeb. That > was a fiasco! > > Guillaume > > -----Original Message----- > From: Action Request System discussion list(ARSList) on behalf of patrick > zandi > Sent: Thu 10/08/09 10:49 PM > To: [email protected] > Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) > > I would love to see it.. > > I hope something else fills the void prior.. Really I do .. > > I think it is possible.. but I think it will end up being the same thing > java based... > We'll see !! > > This will be fun ! > > On Thu, Oct 8, 2009 at 9:31 PM, Doug Blair <[email protected]> wrote: > > > ** Patrick, Lisa et al, > > Actually the more I think about this the decision may be the best of many > > possible worlds. > > > > First, by the time the WUT disappears from the scene the range of > supported > > browsers will be much larger, and faster, and more flexible. Already > CHROME > > and other browsers offer tear-off tabs which would function just the same > > way multiple windows, or multiple instances, in the current WUT do today. > > Time-out, cacheing and licensing issues are just configuration items > that > > can be resolved in the 8 release or shortly thereafter. In short, I > think > > the user experience will be very similar. > > > > Second, just because BMC will take the WUT off the market (though they > > might decide to keep the legacy app alive for years as long as customers > > insist on using it) there doesn't seem to be anything that would stop an > > interested group of developers from creating a work-alike app that speaks > to > > the published API. There might be a market for it by the time they get > it > > done. And goodness knows that BMC/Remedy historically has a much better > > attitude about allowing connections to their system from both in-house > and > > vended products than other proprietary systems. Benefits of an API and > all > > that... > > > > In fact, with the right style sheet, I'll bet you could draw a frame > around > > a browser instance or embed it like a view field does, and most users > > couldn't discern significant difference. Heck, that's the way that my > bank > > "app" works on iPhones isn't it? > > > > More familiar, generic interface -> more acceptance -> more users -> more > > work for people like us :-). Not so bad . > > > > > > Doug > > > > > > On Oct 7, 2009, at 10:53 PM, patrick zandi wrote: > > > > ** > > Freedom is having the choice.. > > If they remove the UT, Remedy will be eventually will be swallowed up and > > disappear by someone else. > > People like choices, > > I used to give my son choices, > > you can have a bubble bath, or a regular bath. > > But ... you are going to have a bath! > > > > If you dictate what the customer will like and have and not have.... it > > will disappear. > > Don't use your freedom and you will loose it.. > > > > my .5 Cents > > > > On Mon, Oct 5, 2009 at 1:41 PM, Kemes, Lisa < > > [email protected]> wrote: > > > >> Another question are Views. Right now we have our users set what view > >> they should be on in the RUT. I guess this may be an addition we might > have > >> to make on each User Preference form in the future? > >> > >> > >> Lisa > >> > >> -----Original Message----- > >> From: Action Request System discussion list(ARSList) [mailto: > &_Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ > > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ > -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [email protected] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
