Hi All - We have some support teams that share their incident queues but not their change queues. Is it possible to have a support team only in Change & Problem but not in Incident? We have setup our assignment mappings to the correct shared queue but people are manually assigning to the non-shared queues (the shared queues are on call queues too that will send a page to someone when a ticket is assigned there). We also have one team that wants to assign all their incidents to a location based queue but all their Problems & Changes to a single queue. ARS 7.1 p 6 ITSM 7.0.3 p 9 Window 2003 MS SQ 2005 IIS/Tomcat RKM 7.2 p 2 MidTier 7.1 p 6 ________________________________
Christie Pargeter Legacy Health IS - Programming SR Technical Analyst cparge...@lhs.org 1120 Building tel: 503-415-5149 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
