Christie, We're experiencing a similar issue and off the top of my head, I've been thinking about modifying the search menus that are used in those modules to exclude the support group that I don't want or vice versa. I haven't tested it yet though and it would be interesting to see what others have done.
Tauf Chowdhury Analyst, Service Management Office: 631.858.7765 Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Pargeter, Christie :CO IS Sent: Friday, October 09, 2009 12:43 PM To: [email protected] Subject: Support Groups in one ITSM Module ** Hi All - We have some support teams that share their incident queues but not their change queues. Is it possible to have a support team only in Change & Problem but not in Incident? We have setup our assignment mappings to the correct shared queue but people are manually assigning to the non-shared queues (the shared queues are on call queues too that will send a page to someone when a ticket is assigned there). We also have one team that wants to assign all their incidents to a location based queue but all their Problems & Changes to a single queue. ARS 7.1 p 6 ITSM 7.0.3 p 9 Window 2003 MS SQ 2005 IIS/Tomcat RKM 7.2 p 2 MidTier 7.1 p 6 ________________________________ Christie Pargeter Legacy Health IS - Programming SR Technical Analyst [email protected] 1120 Building tel: 503-415-5149 _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ ********************************************************************** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
