That is really the biggest problem that discovery uncovers: how incomplete the necessary data is. Most of the project time is cleaning that up so that the results mean something.
Rick -----Original Message----- From: Lyle Taylor <[email protected]> Date: Mon, 12 Oct 2009 13:09:05 To: <[email protected]> Subject: Re: BMC Discovery Accept-Language: en-US Content-Language: en-US X-MS-Has-Attach: X-MS-TNEF-Correlator: acceptlanguage: en-US Content-Type: multipart/alternative; boundary="_000_D6A3C9D35C65C14D8E7B5487609CD2A2128D755ED0MBX01ldschurc_" MIME-Version: 1.0 X-Disclaimer: True X-Proofpoint-Virus-Version: vendor=fsecure engine=1.12.8161:2.4.5,1.2.40,4.0.166 definitions=2009-10-12_07:2009-09-29,2009-10-12,2009-10-12 signatures=0 --_000_D6A3C9D35C65C14D8E7B5487609CD2A2128D755ED0MBX01ldschurc_ Content-Transfer-Encoding: quoted-printable Content-Type: text/plain; charset="ISO-8859-1" We were using BMC's configuration discovery tool (formerly Marimba) and fou= nd that we could not reliably discover machine serial numbers, and it seeme= d to often depend on the type of hardware being discovered. In particular,= IIRC, I don't think we were able to reliably get SNs for most Sun servers.= We were able to get it for many Linux (x86) servers, but not all. In man= y cases, what was returned was the value of what the "hostid" command retur= ned, just in decimal rather than hex. I don't believe it had anything to d= o with rights; it just appeared that the information either was not availab= le for discovery, or it wasn't running the right command to get it. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslis= T.ORG] On Behalf Of Tomasiewicz, Mike (Information Technology) Sent: Thursday, October 08, 2009 9:38 AM To: [email protected] Subject: Re: BMC Discovery ** Kathy, Yes. Talk to your Unix admins and ensure that the account set up in discov= ery has the necessary rights and path variables set up in order to run the = commands on the Unix servers to gather the information. .:Mike:. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslis= T.ORG] On Behalf Of Kathy Morris Sent: Wednesday, October 07, 2009 2:51 PM To: [email protected] Subject: Re: BMC Discovery ** Is anybody able to get the serial number from UNIX Solaris machines into BM= C's Foundation Discovery? NOTICE: This email message is for the sole use of the intended recipient(s= ) and may contain confidential and privileged information. Any unauthorized= review, use, disclosure or distribution is prohibited. If you are not the = intended recipient, please contact the sender by reply email and destroy al= l copies of the original message. --_000_D6A3C9D35C65C14D8E7B5487609CD2A2128D755ED0MBX01ldschurc_ Content-Transfer-Encoding: quoted-printable Content-Type: text/html; charset="ISO-8859-1" <html xmlns:v=3D"urn:schemas-microsoft-com:vml" xmlns:o=3D"urn:schemas-micr= osoft-com:office:office" xmlns:w=3D"urn:schemas-microsoft-com:office:word" = xmlns:x=3D"urn:schemas-microsoft-com:office:excel" xmlns:p=3D"urn:schemas-m= icrosoft-com:office:powerpoint" xmlns:a=3D"urn:schemas-microsoft-com:office= :access" xmlns:dt=3D"uuid:C2F41010-65B3-11d1-A29F-00AA00C14882" xmlns:s=3D"= uuid:BDC6E3F0-6DA3-11d1-A2A3-00AA00C14882" xmlns:rs=3D"urn:schemas-microsof= t-com:rowset" xmlns:z=3D"#RowsetSchema" xmlns:b=3D"urn:schemas-microsoft-co= m:office:publisher" xmlns:ss=3D"urn:schemas-microsoft-com:office:spreadshee= t" xmlns:c=3D"urn:schemas-microsoft-com:office:component:spreadsheet" xmlns= :odc=3D"urn:schemas-microsoft-com:office:odc" xmlns:oa=3D"urn:schemas-micro= soft-com:office:activation" xmlns:html=3D"http://www.w3.org/TR/REC-html40"; 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charset=3Dus-ascii"> <meta name=3DGenerator content=3D"Microsoft Word 12 (filtered medium)"> <style> <!-- /* Font Definitions */ @font-face {font-family:Calibri; panose-1:2 15 5 2 2 2 4 3 2 4;} @font-face {font-family:Tahoma; panose-1:2 11 6 4 3 5 4 4 2 4;} @font-face {font-family:Georgia; panose-1:2 4 5 2 5 4 5 2 3 3;} /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal {margin:0in; margin-bottom:.0001pt; font-size:12.0pt; font-family:"Times New Roman","serif";} a:link, span.MsoHyperlink {mso-style-priority:99; color:blue; text-decoration:underline;} a:visited, span.MsoHyperlinkFollowed {mso-style-priority:99; color:purple; text-decoration:underline;} span.EmailStyle17 {mso-style-type:personal; font-family:"Calibri","sans-serif"; color:black;} span.EmailStyle18 {mso-style-type:personal; font-family:"Georgia","serif"; color:#1F497D;} span.EmailStyle19 {mso-style-type:personal; font-family:"Calibri","sans-serif"; color:#1F497D;} span.EmailStyle20 {mso-style-type:personal-reply; font-family:"Calibri","sans-serif"; color:#1F497D;} .MsoChpDefault {mso-style-type:export-only; font-size:10.0pt;} @page Section1 {size:8.5in 11.0in; margin:1.0in 1.0in 1.0in 1.0in;} div.Section1 {page:Section1;} --> </style> <!--[if gte mso 9]><xml> <o:shapedefaults v:ext=3D"edit" spidmax=3D"1026" /> </xml><![endif]--><!--[if gte mso 9]><xml> <o:shapelayout v:ext=3D"edit"> <o:idmap v:ext=3D"edit" data=3D"1" /> </o:shapelayout></xml><![endif]--> </head> <body lang=3DEN-US link=3Dblue vlink=3Dpurple id=3D"role_body"> <div class=3DSection1> <p class=3DMsoNormal><span style=3D'font-size:11.0pt;font-family:"Calibri",= "sans-serif"; color:#1F497D'>We were using BMC’s configuration discovery tool (form= erly Marimba) and found that we could not reliably discover machine serial numbe= rs, and it seemed to often depend on the type of hardware being discovered.&nbs= p; In particular, IIRC, I don’t think we were able to reliably get SNs f= or most Sun servers. We were able to get it for many Linux (x86) servers, but= not all. In many cases, what was returned was the value of what the ̶= 0;hostid” command returned, just in decimal rather than hex. I don’t beli= eve it had anything to do with rights; it just appeared that the information either was not available for discovery, or it wasn’t running the right command t= o get it.<o:p></o:p></span></p> <p class=3DMsoNormal><span style=3D'font-size:11.0pt;font-family:"Calibri",= "sans-serif"; color:#1F497D'><o:p> </o:p></span></p> <p class=3DMsoNormal><span style=3D'font-size:11.0pt;font-family:"Calibri",= "sans-serif"; color:#1F497D'>Lyle<o:p></o:p></span></p> <p class=3DMsoNormal><span style=3D'font-size:11.0pt;font-family:"Calibri",= "sans-serif"; color:#1F497D'><o:p> </o:p></span></p> <div style=3D'border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in = 0in 0in'> <p class=3DMsoNormal><b><span style=3D'font-size:10.0pt;font-family:"Tahoma= ","sans-serif"'>From:</span></b><span style=3D'font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Action Request System discussion list(ARSList) [mailto:[email protected]] <b>On Behalf O= f </b>Tomasiewicz, Mike (Information Technology)<br> <b>Sent:</b> Thursday, October 08, 2009 9:38 AM<br> <b>To:</b> [email protected]<br> <b>Subject:</b> Re: BMC Discovery<o:p></o:p></span></p> </div> <p class=3DMsoNormal><o:p> </o:p></p> <p class=3DMsoNormal>** <o:p></o:p></p> <p class=3DMsoNormal><span style=3D'font-size:11.0pt;font-family:"Georgia",= "serif"; color:#1F497D'>Kathy,<o:p></o:p></span></p> <p class=3DMsoNormal><span style=3D'font-size:11.0pt;font-family:"Georgia",= "serif"; color:#1F497D'><o:p> </o:p></span></p> <p class=3DMsoNormal><span style=3D'font-size:11.0pt;font-family:"Georgia",= "serif"; color:#1F497D'>Yes. Talk to your Unix admins and ensure that the acco= unt set up in discovery has the necessary rights and path variables set up in o= rder to run the commands on the Unix servers to gather the information.<o:p></o:= p></span></p> <p class=3DMsoNormal><span style=3D'font-size:11.0pt;font-family:"Georgia",= "serif"; color:#1F497D'><o:p> </o:p></span></p> <p class=3DMsoNormal><span style=3D'font-size:11.0pt;font-family:"Calibri",= "sans-serif"; color:#1F497D'>.:Mike:.<o:p></o:p></span></p> <p class=3DMsoNormal><span style=3D'font-size:11.0pt;font-family:"Georgia",= "serif"; color:#1F497D'><o:p> </o:p></span></p> <div style=3D'border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in = 0in 0in'> <p class=3DMsoNormal><b><span style=3D'font-size:10.0pt;font-family:"Tahoma= ","sans-serif"'>From:</span></b><span style=3D'font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Action Request System discussion list(ARSList) [mailto:[email protected]] <b>On Behalf O= f </b>Kathy Morris<br> <b>Sent:</b> Wednesday, October 07, 2009 2:51 PM<br> <b>To:</b> [email protected]<br> <b>Subject:</b> Re: BMC Discovery<o:p></o:p></span></p> </div> <p class=3DMsoNormal><o:p> </o:p></p> <p class=3DMsoNormal>** <o:p></o:p></p> <div> <p class=3DMsoNormal><span style=3D'font-size:10.0pt;font-family:"Arial","s= ans-serif"; color:black'>Is anybody able to get the serial number from UNIX Solaris machines into BMC's Foundation Discovery?<o:p></o:p></span></p> </div> <div> <p class=3DMsoNormal><span style=3D'font-size:10.0pt;font-family:"Arial","s= ans-serif"; color:black'> <o:p></o:p></span></p> </div> <p class=3DMsoNormal> <o:p></o:p></p> </div> <DIV> <p class=3DMsoNormal><span style=3D'font-size:7.0pt';font-family:&#= 39;"Helvetica","Tahoma","Arial","sans-serif"'><font color=3D"#666666"><= br><br> NOTICE: This email message is for the sole use of the intended reci= pient(s) and may contain confidential and privileged information. Any unaut= horized review, use, disclosure or distribution is prohibited. If you are n= ot the intended recipient, please contact the sender by reply email and des= troy all copies of the original message.</span><o:p></o:p></span></p><BR> </DIV></body> </html> --_000_D6A3C9D35C65C14D8E7B5487609CD2A2128D755ED0MBX01ldschurc_-- _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
