OK. So after you are logged into the Discovery application, how are you setting up the discovery task for UNIX/LINUX?
Under Discovery method, are you using telnet or SSH? Are you providing credentials at some point? It sounds like you are doing both a SNMP discovery and something else. The SNMP discovery would give you the hostname by doing a lookup on the IP. Tauf Chowdhury Analyst, Service Management Office: 631.858.7765 Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Kathy Morris Sent: Tuesday, October 06, 2009 2:50 PM To: [email protected] Subject: Re: BMC Discovery ** I access discovery via Remote Desktop and we access Discovery via SSH. I just log into a gui.bat, give my credentials. Correction - we discover the Linux/Unix server but Discovery does not display the Chassis serial # and the Bios Serial #, the model, manufacturer. The serial # we receive is scrambled. We receive the Name, Class Name, Host Name, via the Discovery tool. In a message dated 10/6/2009 9:57:49 A.M. Eastern Daylight Time, [email protected] writes: Please keep in mind if you use Telnet your UNIX credentials are being sent unencrypted (in the clear and readable). -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Chowdhury, Tauf Sent: Monday, October 05, 2009 17:46 To: [email protected] Subject: Re: BMC Discovery What version are you on? You should be able to see it when you set up a Discovery Task. So back to my original question. does your UNIX team block telnet connections and only allow SSH? Tauf Chowdhury Analyst, Service Management Office: 631.858.7765 Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Kathy Morris Sent: Monday, October 05, 2009 5:41 PM To: [email protected] Subject: Re: BMC Discovery ** Yes In a message dated 10/5/2009 5:12:40 P.M. Eastern Daylight Time, [email protected] writes: ** When you say BMC Discovery. are you talking about BMC Foundation/Topology Discovery? Tauf Chowdhury Analyst, Service Management Office: 631.858.7765 Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Kathy Morris Sent: Monday, October 05, 2009 5:11 PM To: [email protected] Subject: Re: BMC Discovery ** Are you supposed to be able to discover UNIX and Linux with BMC Discovery? In a message dated 10/5/2009 5:08:50 P.M. Eastern Daylight Time, [email protected] writes: ** How are you running the UNIX discovery? Are you using telnet or SSH? If you are using telnet and your UNIX admins have disabled that and only allow SSL connections, then you will not be able to discover those hosts. Tauf Chowdhury Analyst, Service Management Office: 631.858.7765 Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Kathy Morris Sent: Monday, October 05, 2009 4:49 PM To: [email protected] Subject: BMC Discovery ** We are on using BMC Discovery - and we are unable to discover Linux, UNIX server info - such as ip address, host name, etc. Is anyone else able to discover Linux and UNIX servers using BMC Discovery Tool? Do we have our environment configured incorrectly? _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ ________________________________ This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. 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