Are you certain it has a value? There are several company fields on the helpdesk form--perhaps this isn't the one you really wanted.
Anne Ramey From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Jase Brandon Sent: Thursday, October 15, 2009 3:41 PM To: [email protected] Subject: SYS:Notification Messages - Strange Behavior ** Hello Listers, ARS 7.1 Patch 002 Windows I was trying what I thought would be a very simple task, but am perplexed. I had a request to include Site and Company in the Task Notification messages, so I went to the SYS;Notification Messages form and modified the three related task related notifications as below: You have been assigned Task #Task ID# Task Type: #TaskType# Priority: #Priority# Summary: #Summary# Location Company: #Location Company# Site: #Site# The Site works fine, but the Location Company won't come across via email. Only the Site does. Has anyone else seen this? Is there anything else I need to configure other than the SYS:Notifications form? Thanks, Jase Brandon Remedy Developer Quality Technology Services _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ ________________________________ E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties by an authorized state official. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
