RESOLVED - I missed one "#" - man do I feel embarrassed.. :-) Thanks to all for your help!!!
Thanks, Jase On Fri, Oct 16, 2009 at 3:21 PM, Jase Brandon <[email protected]> wrote: > Hi Kevin, > Thanks so much for the doc and the advice. > > I don't have the filters you mentioned in the document. Some I do, some I > dont - I am more confused now. > We are on 7.1 Patch 002. > I do not have the filters: > > INC:899z-NotificationGenerator-PNPC`! > NPC:020S-GetINCData ( or one for task) > NPC:180S-CreateNTRecord-PNTI > NPC:180M-CreateNTRecord-PNTI`! > NTG:030S-SetFieldsfromNPC > > I tried looking for "NTE" as leading chars and still don't have these. > Am I missing something I should have noticed in the doc? > > Thanks, > > Jase > > > > > On Fri, Oct 16, 2009 at 1:50 PM, Chowdhury, Tauf > <[email protected]>wrote: > >> ** >> >> Jase, >> >> You may have to add the translation in this filter… >> >> >> >> NTE:SHR:TranslateNotificationMessageTAS_130 >> >> >> >> >> >> *T**auf** **C**howdhury** *** >> >> Analyst, Service Management >> >> Office: 631.858.7765 >> >> Mobile:646.483.2779 >> >> >> >> >> >> >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> [email protected]] *On Behalf Of *Jase Brandon >> *Sent:* Friday, October 16, 2009 1:40 PM >> *To:* [email protected] >> *Subject:* Re: SYS:Notification Messages - Strange Behavior >> >> >> >> ** Hello All, >> >> I am sure the 'Location Company' field is the one I want. >> It's actually 'Location Company' from TMS:Task. >> >> I added the field 'Location Name' to the two forms below to pass the value >> from TMS:Task to them. >> >> NTE:Sys-Group NT Control >> NTE:Sys-Individual NT Control >> NTE:Process Control >> >> I have modified the following filters to pass 'Location Name' to >> NTE:Notifier - >> >> TMS:TAS:NotificationGenerator_899_ModifyNotificationProcessControl`! >> >> TMS:TAS:NotificationGenerator_899_ModifyNotificationProcessControl_OnSubmit >> NTE:NPC:CreateNTRecord_180_PNTI >> >> I also added 'Location Name' to via the Remedy Client on the form SYS:Form >> Field Selection for "Notification Message Selection" on Task Assignment and >> Task Status Changed for Task Managment. >> >> I can see the workflow pushing the fields correctly, but I still end up >> with the below in the email message. >> >> Task: TAS000000010885 >> The Status has been changed to Work In Progress >> Priority: Low >> Summary: test it now >> Location Company: #Location Company# >> Site: SUW1 >> >> Does anyone have any ideas? I am perplexed. >> >> Thanks, >> >> Jase >> >> >> >> On Fri, Oct 16, 2009 at 1:07 PM, Brittain, Mark <[email protected]> >> wrote: >> >> ** >> >> Also look at the permissions for the field. Is there a field with a field >> ID 112? Could be related to that. >> >> >> >> Mark >> >> >> ------------------------------ >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> [email protected]] *On Behalf Of *Ramey, Anne >> *Sent:* Friday, October 16, 2009 9:42 AM >> *To:* [email protected] >> *Subject:* Re: SYS:Notification Messages - Strange Behavior >> >> >> >> Are you certain it has a value? There are several company fields on the >> helpdesk form--perhaps this isn't the one you really wanted. >> >> >> >> Anne Ramey >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> [email protected]] *On Behalf Of *Jase Brandon >> *Sent:* Thursday, October 15, 2009 3:41 PM >> *To:* [email protected] >> *Subject:* SYS:Notification Messages - Strange Behavior >> >> >> >> ** Hello Listers, >> ARS 7.1 Patch 002 >> Windows >> >> I was trying what I thought would be a very simple task, but am perplexed. >> I had a request to include Site and Company in the Task Notification >> messages, so I went to the SYS;Notification Messages form and modified the >> three related task related notifications as below: >> >> You have been assigned Task #Task ID# >> Task Type: #TaskType# >> Priority: #Priority# >> Summary: #Summary# >> Location Company: #Location Company# >> Site: #Site# >> >> The Site works fine, but the Location Company won't come across via email. >> Only the Site does. >> Has anyone else seen this? Is there anything else I need to configure >> other than the SYS:Notifications form? >> >> >> Thanks, >> >> Jase Brandon >> Remedy Developer >> Quality Technology Services >> _Platinum Sponsor: [email protected] ARSlist: "Where the Answers >> Are"_ >> >> >> ------------------------------ >> >> E-mail correspondence to and from this address may be subject to the North >> Carolina Public Records Law and may be disclosed to third parties by an >> authorized state official. >> >> _Platinum Sponsor: [email protected] ARSlist: "Where the Answers >> Are"_ >> ------------------------------ >> >> This e-mail is the property of NaviSite, Inc. 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