Hello All, I am sure the 'Location Company' field is the one I want. It's actually 'Location Company' from TMS:Task.
I added the field 'Location Name' to the two forms below to pass the value from TMS:Task to them. NTE:Sys-Group NT Control NTE:Sys-Individual NT Control NTE:Process Control I have modified the following filters to pass 'Location Name' to NTE:Notifier - TMS:TAS:NotificationGenerator_899_ModifyNotificationProcessControl`! TMS:TAS:NotificationGenerator_899_ModifyNotificationProcessControl_OnSubmit NTE:NPC:CreateNTRecord_180_PNTI I also added 'Location Name' to via the Remedy Client on the form SYS:Form Field Selection for "Notification Message Selection" on Task Assignment and Task Status Changed for Task Managment. I can see the workflow pushing the fields correctly, but I still end up with the below in the email message. Task: TAS000000010885 The Status has been changed to Work In Progress Priority: Low Summary: test it now Location Company: #Location Company# Site: SUW1 Does anyone have any ideas? I am perplexed. Thanks, Jase On Fri, Oct 16, 2009 at 1:07 PM, Brittain, Mark <[email protected]>wrote: > ** > > Also look at the permissions for the field. Is there a field with a field > ID 112? Could be related to that. > > > > Mark > > > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Ramey, Anne > *Sent:* Friday, October 16, 2009 9:42 AM > *To:* [email protected] > *Subject:* Re: SYS:Notification Messages - Strange Behavior > > > > Are you certain it has a value? There are several company fields on the > helpdesk form--perhaps this isn't the one you really wanted. > > > > Anne Ramey > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Jase Brandon > *Sent:* Thursday, October 15, 2009 3:41 PM > *To:* [email protected] > *Subject:* SYS:Notification Messages - Strange Behavior > > > > ** Hello Listers, > ARS 7.1 Patch 002 > Windows > > I was trying what I thought would be a very simple task, but am perplexed. > I had a request to include Site and Company in the Task Notification > messages, so I went to the SYS;Notification Messages form and modified the > three related task related notifications as below: > > You have been assigned Task #Task ID# > Task Type: #TaskType# > Priority: #Priority# > Summary: #Summary# > Location Company: #Location Company# > Site: #Site# > > The Site works fine, but the Location Company won't come across via email. > Only the Site does. > Has anyone else seen this? Is there anything else I need to configure other > than the SYS:Notifications form? > > > Thanks, > > Jase Brandon > Remedy Developer > Quality Technology Services > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ > > > ------------------------------ > > E-mail correspondence to and from this address may be subject to the North > Carolina Public Records Law and may be disclosed to third parties by an > authorized state official. > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ > ------------------------------ > This e-mail is the property of NaviSite, Inc. It is intended only for the > person or entity to which it is addressed and may contain information that > is privileged, confidential, or otherwise protected from disclosure. > Distribution or copying of this e-mail, or the information contained herein, > to anyone other than the intended recipient is prohibited. > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
