Does the install come with default services? I went into the CMDB and was not able to create a new service. I tried following the documentation. In my sandbox I created a new organization called IT Support. Then I tried to create a new service. In the editor screen I can give it a service name but when I try to select the organization I can not select the one (IT Support) that I just created. It is available in the menu but I can not select it. Please keep in mind that I have never seen let alone worked in the CMDB or ITSM 7.x suite. Thanks, Brian
________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Kelly Gatewood Sent: Monday, October 19, 2009 1:37 PM To: [email protected] Subject: Re: ITSM 7.x Setup Question ** Brian, The services that will appear in the list are in the Business Service Class in the CMDB. After creating the business services, you will also have to entitle users to the service as well by adding them to the People tab of the service. Thanks Kelly Gatewood Senior Solutions Architect IT Prophets Cell 615-830-5078 www.itprophets.com From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Sokol, Brian Sent: Monday, October 19, 2009 11:47 AM To: [email protected] Subject: ITSM 7.x Setup Question ** I am an ITSM 7.x newbie trying to simply setup a test environment so I can begin to learn how it works. I installed ARS 7.5 and Atrium and ITSM 7.6. I went through some of the very basic application configuration setup steps and defined a company etc. When I create an incident and try to attach a service to it there are none available. Where are they defined? I am totally new to ITSM 7.x and the CMDB so this is a bit overwhelming to me. Thanks, Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com <http://www.scholastic.com/> _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
