Raj, First of all, whats your DB? Oracle? MS-SQL? Can't really comment on why your restoration may not be working cause different databases have different types of restoration tools, that work slightly differently from each other.. Can you log into the database using the ARAdmin username and its password using the database client and perform any transactions at all against any of the Remedy tables or views? Do a simple select or update to a non critical data form or record to confirm this. If you reset the DB password from the DB client, you could set the DB-Password configuration line in the AR Configuration file in clear text and restart the ARS, the ARS will recognize that.. you can then reset this password using the Remedy configuration utility and the utility will encrypt the new password.. Check with your DBA on how often you can change your DB passwords though in case they have any such policies or you may get stuck with a clear text password in your config line for some time until you are allowed to change the password again.. Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Raj Sent: Monday, October 26, 2009 2:14 PM To: arslist@ARSLIST.ORG Subject: Re: Password for Demo Account ? Reset. Hi Joe, Thank you for the reply. Can I ask you one more questions, sorry but this issue has been bugging for a while. Still unable to resolve this database restoration issue. Is there a way to rest the DB password.Tried through DB tab in server settings but failed giving sql error. also when tried to restore the Database from one server to other server got a sql error ARERR 552 ( Login failure). Here's the post. --------------------------------------------------------------------------------------------------------------------------------------------- Where to make changes for DOMAIN change ? http://groups.google.com/group/arslist/browse_thread/thread/99e11928969eb6eb/25e4d7c1cea6fd04?hl=en&lnk=gst&q=domain+change#25e4d7c1cea6fd04 Please advise, Thanks, Raj
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