Joe, Thanks just checking that I did not miss anythig.
Take care, Howard On Mon, Oct 26, 2009 at 4:29 PM, Joe DeSouza <[email protected]> wrote: > ** > Howard, > > There is nothing currently that would let you do that within the framework > of the application as it comes out of the box. > > Even the Audit function available with the ARS Server post version 6.3, > will not really do what you want. What you require calls for customization. > > Since you say you want to validate foundation data change, you would > probably need to build another front-end and a duplicate respository to > every piece of foundation data you want to validate before updating. The > data you want to update could be set up as a ticket in this duplicate > repository, which could be reviewed by some sort of a approval team, and > given the green flag commited to the actual foundation form that it belongs > to. > > The repository containing suggested updates to the foundation data could > then hold the audit information as it would contain information of what that > record was updated to over time.. > > Joe > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > [email protected]]on Behalf Of Howard Richter > Sent: Monday, October 26, 2009 4:00 PM > To: [email protected] > Subject: Looking for ways to validate or lock down and then audit > foundation data changes > > ** > Good morning, afternoon and evening all, > > Here is a question posed to BMC with no response so far. As we know all of > the ITSM 7 foundation data has been placed in a number of different forms > with no way of placing this data some type of lock down or good audit trail > (other then the last one who modified the record). > > So my question to the greatest and most intelligent group of Remedy > programmers that exists in this world or any world (if you believe that > there is Remedy in other worlds), is “How to audit and validate changes to > all foundation data and where is all of the data stored?” > > That is if an audit of all changes to all foundation data is requested, how > could anyone provide that information, without modifying the system? > > I was asked the question and had some programming ideas, but the customer > is trying to stay out of the box. > > > As always thanks, > > , > -- > Howard Richter > Red Hat Certified Technician > CompTIA Linux+ Certified > ITIL Foundation Certified > E-Mail = [email protected] > LinkedIn Profile = http://www.linkedin.com/in/hbr4270 > > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [email protected] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
