Howard, There is nothing currently that would let you do that within the framework of the application as it comes out of the box.
Even the Audit function available with the ARS Server post version 6.3, will not really do what you want. What you require calls for customization. Since you say you want to validate foundation data change, you would probably need to build another front-end and a duplicate respository to every piece of foundation data you want to validate before updating. The data you want to update could be set up as a ticket in this duplicate repository, which could be reviewed by some sort of a approval team, and given the green flag commited to the actual foundation form that it belongs to. The repository containing suggested updates to the foundation data could then hold the audit information as it would contain information of what that record was updated to over time.. Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]]on Behalf Of Howard Richter Sent: Monday, October 26, 2009 4:00 PM To: [email protected] Subject: Looking for ways to validate or lock down and then audit foundation data changes ** Good morning, afternoon and evening all, Here is a question posed to BMC with no response so far. As we know all of the ITSM 7 foundation data has been placed in a number of different forms with no way of placing this data some type of lock down or good audit trail (other then the last one who modified the record). So my question to the greatest and most intelligent group of Remedy programmers that exists in this world or any world (if you believe that there is Remedy in other worlds), is “How to audit and validate changes to all foundation data and where is all of the data stored?” That is if an audit of all changes to all foundation data is requested, how could anyone provide that information, without modifying the system? I was asked the question and had some programming ideas, but the customer is trying to stay out of the box. As always thanks, , -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [email protected] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
