Actually I think that you are seeing a caching issue with the user tool. I raised his as a bug that could be duplicated by BMC. They sent me a hotfix.
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of strauss Sent: Friday, October 30, 2009 9:54 AM To: [email protected] Subject: Re: Is there a RUT Client for Windows 7 64 Bit ** I haven't gotten the apps loaded on my 7.5.00.003 server yet, and we don't have Asset Management licensed or installed, but I think I see what you mean. I have (or had) the 7.5.00.002 Atrium Core Console working properly on my upgraded server on a Vista workstation with the 7.5.00.002 User Tool, and also in the mid-tier. After upgrading the User Tool to Patch 003, the Atrium Core Console no longer loads at all - just a big blank white box. However, I think part of the problem is Internet Exploder 8.0 - after I logged in to the mid-tier which still successfully loaded the Atrium Core Console, and then went back to the User Tool, it loaded the Console properly as well. Which takes me back to my original statements last week or two on the end of life of the User Tool; the weak link is the browser. Anyone who hitches their wagon to web browsers as a primary client will find they are depending on a three legged horse for transportation. Web browsers are NOT a robust technology. BTW, when you go to any other workstation to try to get into the Atrium Core Console, you will normally get the "Authentication Error - Send Failed" dialog and go no further. It is a problem with the default configuration for IE 7 and IE 8 (which means ALL of your Windows-based users will get to experience it). Safari doesn't have the problem - the console loads just fine (Mac or Windows). Don't know about Firefox - I never install it much less use it. So the Atrium Core Console fails to load, at least at first. Is there something else wrong on the Asset Management Console (since we can't try it)?? Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Tommy Morris Sent: Friday, October 30, 2009 8:40 AM To: [email protected] Subject: Re: Is there a RUT Client for Windows 7 64 Bit ** After you install User 7.5 p3 go check out the new Asset Management Console. You may be surprised by the functionality *tongue-in-cheek* From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Robert Fults Sent: Friday, October 30, 2009 7:57 AM To: [email protected] Subject: Re: Is there a RUT Client for Windows 7 64 Bit ** I installed WUT on Windows 7 x64 with no issues. Just use the troubleshoot compatibility option when you right-click the installer. It should install in compatibility mode for Windows XP SP2 and will run fine. Sincerely, Robert Fults Coordinator, UTS Support Center Florida International University http://uts.fiu.edu From: strauss [mailto:[email protected]] Sent: Thursday, October 29, 2009 7:26 PM Subject: Re: Is there a RUT Client for Windows 7 64 Bit ** I did a clean install of the 7.5.00.003 clients (User Tool, Developer Studio, Migrator) on Windows 7 Ultimate x64 (running under Parallels 4.0 on MacBook Pro OS X 10.6.1) without any errors. All of them connected to my 7.5.00.003 server without any problems, and Migrator cached the server as it should. All three do wildly different variations on where they put their User Tool ini and log files, workspaces, and cache files; no consistency there, so you will have to hunt around to see where your user files are being stored. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Matt Worsdell Sent: Thursday, October 29, 2009 5:27 PM To: [email protected] Subject: Re: Is there a RUT Client for Windows 7 64 Bit ** I had the 7.5 clients installed on 64 bit vista, and just recently upgraded to Windows 7 without a problem. I've not tried a clean install though. Matt From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Easter, David Sent: 29 October 2009 9:50 PM To: [email protected] Subject: Re: Is there a RUT Client for Windows 7 64 Bit ** Also note that the Remedy User client is not supported on 64-bit desktop operating systems - only 32-bit. For users on 64-bit desktop operating systems, BMC supports using a supported browser and utilizing the web client. It may work for you on 64-bit operating systems - I'm not saying it doesn't. Just pointing out it is unsupported as per the compatibility matrix. Also note that Windows 7 is only supported on AR System 7.5.00. There are no plans to "grandfather" support back to AR System 7.1.00. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Matt Reinfeldt Sent: Thursday, October 29, 2009 1:28 PM To: [email protected] Subject: Re: Is there a RUT Client for Windows 7 64 Bit ** Jase, You'll probably need to load it in XP Compatibility Mode (check here: http://www.microsoft.com/windows/virtual-pc/download.aspx ). Good luck, Matt R. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Jase Brandon Sent: Thursday, October 29, 2009 2:56 PM To: [email protected] Subject: Is there a RUT Client for Windows 7 64 Bit ** Hello All, Our company has decided to start evaluating Windows 7. I just tried to install 7.1 Patch 002 and got the "operating system not supported" error. Has anyone tested this yet with windows 7? 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